HVAC Sales Coordinator (Customer Service Support)

Clarke & Rush, one of Sacramento's Preferred Home Performance Contractors has a full time opening for an HVAC Sales Coordinator.

Why Clarke & Rush?

· We are here to stay . . . Family owned & trusted since 1963

· We are committed to excellence and professionalism

· Competitive Wages

· Medical, Dental, Vision Supplemental Insurance available

· 401(k)

· Paid Holidays (6)

Description:

The HVAC Sales Coordinator position is key to our organization's success. You will be responsible for scheduling all incoming sales leads along with coordinating job financing and rebates. You will also be responsible for coordinating the Comfort Advisors schedules and incoming jobs. As a HVAC Sales Lead Coordinator, you’ll spend your day communicating with potential and existing customers providing assistance with any question they may have about our products or services. You'll utilize your communication skills to determine customer issues or needs and use interpersonal skills and techniques to complete each call/email/chat with a positive resolution.

Primary Responsibilities:

· Schedule/dispatch all incoming sales leads for Residential HVAC, Windows, Insulation and Gutters

· Debrief and update daily all sales calls

· Converse with customers via instant chat, email etc. to answer product/service-related questions

· Create and maintain general correspondence as well as policies and procedures.

· Compile weekly lead source reports as well as closing ratios for the prior months.

· Review all SOLD Project folders and verify all required information is included in job folder

· Assist Comfort Advisors in getting Financing Approvals for Projects and request funding when projects completed

· Track jobs to ensure they do not surpass financing and 90-day deadlines

· Work with Telemarketing, email & chat Rep on paid lead sources

· Manage current Home Performance Program as related to Sales

· Any other additional duties as required

*A good Sales Coordinator is an analytical problem-solver who can think on their feet and is intimately familiar with their industry. They are the backbone of the sales department, motivating and managing the team effectively to maximize customer satisfaction and company profits.

The successful candidate will possess the following characteristics:

Highly Organized, Results Driven, Persistence, Time Management, Computer/Telephone Efficiency, Excellent Customer Service, Detail Orientated, Professionalism, and Product Knowledge

Skills / Requirements

· Knowledge and Experience in the HVAC, windows, plumbing, insulation, or gutter Field a must

· High School diploma or equivalent, college degree highly preferred

· 2 years of Customer Service and administrative duties

· Excellent verbal communication

· Excellent oral and written communication skills, spelling, and grammar accuracy

· Creative problem-solving skills

· Experience working in fast paced environment

· Computer orientated, proficiency with Windows based applications, Microsoft Word, Excel, PowerPoint, and Outlook

· Must be dependable and consistently punctual for all scheduled shifts

· Comfortable in working with customers to resolve issues

· Self-motivated and able to work independently as well as part of a team

· Handle customer complaints, and maintain positive demeanor, even when handling unpleasant situations

· Have a good understanding of product and services Clarke & Rush offers

· Maintains safe and clean working environment by complying with procedures, rules, and regulations

· Maintains operations by following policies and procedures

· Contributes to team effort by accomplishing related results as needed

· Ability to work on multiple projects and prioritize within set deadlines

· Bilingual a plus

Job Type: Full-time

Pay: $20.44 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Sales Coordinator: 2 years (Required)
• Customer service: 2 years (Required)
• Management: 2 years (Required)
• Heating & Air Industry: 2 years (Required)

Work Location: In person