We are currently looking for a Sales Support/Customer Service Representativeto join our team to communicate with customers, understand their needs, ensure a smooth sales process, and develop new leads.
Responsibilities:
- Present and sell packaging products and services to new and existing customers
- Receive phone calls, emails, and document customer information
- Provide quote requests and process orders in D365
- Prepare sales orders by reviewing information, and obtaining the necessary approvals
- Process sales orders by verifying selling price and placing the purchase order into system
- Respond efficiently and promptly to customer inquires
- Enter customer information and inquiries into CRM
- Responsible for on-going Sales Support activities from the Order to Invoice process
- Attract potential customers by providing product related information
- Understand customer needs and requirements
- Work with purchasing to coordinate pricing and product lead times for non-stock items. Communicate this back to customer and follow-up throughout the process.
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Researching potential leads from business directories, web searches, or digital resources, identify key players and generate interest
- Quoting and Scheduling freight
Requirements:
- Strong phone presence and experience
- Ability to build relationships and work in a collaborative manner
- Previous experience in Packaging industry is a plus
- Proficient in MS Office Suite including Excel, Word, and Outlook
- ERP and CRM experience preferrred
- Basic accounting experience preferred
- Understanding of inventory process/usage
- Ability to take direction, work with others, and be self-motivated
- Excellent verbal and written communications skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent Customer Service skills necessary
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 20 per week
Benefits:
- Flexible schedule
- Paid time off
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Vacaville, CA 95688: Relocate before starting work (Required)
Work Location: In person