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SalaryReverse Logistics Manager (RL): Responsible for monitoring the return of goods from customers/Carriers to the repair center. Work to ensure that all return policies are followed throughout the returns process. Provide technical documentation and technical support to both clients (Carriers) and vendors (Repair centers). Respond to inquiries, troubleshoot, and resolve technical problems in a timely and efficient manner.
Roles & Responsibilities:
- Monitor returned QTYs of products received at the repair centers. This task is done by reviewing the receiving reports sent by the repair centers daily, and it is required in order to make sure that the quantities received align with the forecasts, and in the case that they don’t, make the necessary adjustment to the repair plans.
- Compile the technical documentations and tools required for new products and submitting it to the customers and repair centers.
- Reply to customers and repair centers questions, issues reports, and requests for tools, documents etc.
- Responsible for ramping up, supporting, and training the repair centers when new products are launched. Done by visiting the repair centers and providing training sessions.
- Track technical issues, collect samples, analysis, root cause, follow up and resolution. Done by visiting the RC to collect samples of defective products, performing deeper tests and analysis.
- Ensure that the weekly repair plans for the different customers are on track and that the monthly goals will be achieved. Done by reviewing daily production reports and data captured from the repair centers reporting platforms.
- Create and submit invoices for the Out of warranty repair program to the customers. The OOW repair program is one of the revenue sources for the Customer Care department. Done by compiling a report with the qty of unit repaired under this program, comparing it to the date showed by the customer, submitting the report to finance and requesting the creation of the invoice, then submitting the invoice to the customer.
- Provide Weekly Reporting of Activities, Challenges, Ongoing Technical Issues, and open RC Orders.
- Manage Software Tools, Kill Switch software and testing for all devices.
- Coordinate special projects with the RCs as needed.
- All other duties as assigned by management.
Qualifications:
- 3-5 years of full-time experience.
- Bachelor’s degree.
- Thrive in a fast-paced environment.
