Reverse Logistics Coordinator

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Elwood, IL.

Reverse Logistics Coordinator

Summary:
The Reverse Logistics Coordinator will provide Reverse Logistics Support at our Returns Center in Ellwood, IL by ensuring timely execution of product returns managed by our Third Party Service Provider. This position will oversee the end-to-end returns process, from customer request through inventory disposition.
Working closely with our Third Party Service Provider, Warehouse Operations, Logistics, Transportation, Finance, and Supply Chain teams the Reverse Logistics Coordinator is responsible for return authorization management and transactional processing of return shipments from customers to warehouse to include carrier engagement, reconciling claims, resolution of invoice discrepancies, correction of inventory variance, and timely product disposition. This position will perform additional logistics duties as assigned.
Requirements:
• Bachelor’s degree required.
• Advanced Excel required: V-lookups, Pivot Tables, Macros, etc.
• SAP experience required
• Understands the order life cycle as it relates to Warehouse, Logistics, and Supply Chain operations.
• Experienced with warehouse operations, inventory management, and carrier engagement.
• Demonstrated ability to analyze information to identify and recommend appropriate course of action.
• Apply problem-solving skills to address issues and work through others for sustainable resolution.
• Experience with materials management, master scheduling, or production planning helpful.
• Order management and customer service experience helpful.
• Able to read, prepare, interpret, and understand logistics documentation to ensure accuracy and determine actions for customer returns processing and timely resolution.
• Works on problems of routine scope requiring data analysis and reporting from system and non-system sources.
• Exercises judgment within defined practices and policies in selection of methods and techniques to determine solutions and drive actions or countermeasures.
• Possesses general knowledge of logistics operations related to order management, logistics operations, and inventory controls.
• Able to identify issues within the delivery cycle and make recommendations for resolution to authorize standard returns and determination of claims.
• Excellent communication skills are critical when speaking with internal/external customers.

Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more!

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