Revenue Field Office Clerk Seasonal Tax Service Positions (Allentown Office)

Salary: $16.67 Hourly
Location : Lehigh County, PA
Job Type: Non-Civil Service Seasonal Full-Time
Job Number: N-2023-69194
Department: Department of Revenue
Division: RV Bur Enf and Txpyr Astnc Aln
Opening Date: 11/16/2023
Closing Date: 11/29/2023 11:59 PM Eastern
Job Code: 00008
Position Number: Multiple positions may be filled from this posting.
Union: Non Union
Bargaining Unit: A7
Pay Group: ST02
Bureau / Division Code: 00185430
Bureau / Division: Revenue, Bureau of Enforcement and Taxpayer Assistance
Worksite Address: 555 Union Boulevard
City: Allentown, Pennsylvania
Zip Code: 18109
Contact Name: Ashley Conrad
Contact Email: asconrad@pa.gov
THE POSITION
The Department of Revenue is seeking enthusiastic individuals with excellent customer service skills who would enjoy working with the public! Put your experience, knowledge, and skills to use while working in a fast-paced environment providing assistance to others. Training will be provided to the ideal candidate to become successful within this role. This is a perfect opportunity for anyone looking to begin a career within the Commonwealth!
DESCRIPTION OF WORK
As a Revenue Field Office Clerk, you will receive the necessary training to provide assistance to the public with the completion of Personal Income Tax returns and schedules, and Property Tax/Rent Rebate Claims. We are looking for candidates who are able to excel within the following criteria:

• Ability to answer telephones and assist callers.
  
• Demonstrates excellent customer service skills working directly with the public.
  
• Ability to be organized and communicate effectively, both verbally and in writing.
  
• Proficiently navigate telephone and computer applications, as well as general office equipment.
  
• Ability to perform arithmetic calculations.
  
• Demonstrates excellent work ethic and the ability to develop and maintain effective working relationships.

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Seasonal, full-time employment
  
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
  
• Schedule is subject to change based upon operational need.
  
• Salary: In some cases, the starting salary may be non-negotiable.
  
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

• Possession of the required knowledge and abilities:

• Ability to understand and follow instructions provided orally and in tax booklets, rebate claim instructions and reference guides, and accurately communicate that information to the public.
  
• Ability to file and retrieve information on a personal computer.
  
• Ability to keep categorical log records on such information as the amount, type, or disposition of resources.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
  
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
  
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
What is your date of birth?
02
What is your social security number?
03
This position is for the Allentown Field Office location at 555 Union Blvd, Allentown, PA 18109. Are you willing to work in this location?

• Yes
• No

04
Are you interested in a temporary position with an anticipated end date approximately 4-6 months after the start date (may be subject to earlier end based upon operational need)?

• Yes
• No

Required Question