Address
Form of workOur Brand
MCM (Modern Creation München) is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious, and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM's millennial and Gen Z audience is genderless, ageless, empowered, and unconstrained by rules and boundaries.
MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more. For further information about MCM: www.mcmworldwide.com.
Working with us:
With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.
Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM's commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.
Position Overview:
The Retail System Analyst will be responsible for building solid relationships with retail solutions and business demands to pursue the MCM customer journeys and increase sales. The ideal candidate will have a strong background in customer relationship management with experience in the retail industry.
Key Responsibilities:
- Collect and analyze customer data to identify trends and opportunities.
- Use cross-functional systems to manage customer relationships and develop new ways to meet customers' needs.
- Manage front-end solutions to support direct communication with customers.
- Collaborate with sales, marketing, customer service, and operations teams to improve the customer experience with high-level data accuracy.
- Develop and execute retention campaigns to increase customer loyalty.
- Build and maintain customer databases.
- Stay up to date with the latest software developments.
Requirements
Experience & Key Competencies:
- Bachelor's degree in computer engineering, computer science, business administration, or a related field.
- 3-5 years of experience in Retail System and customer relationship management, focusing on the retail industry.
- Experience with CRM systems and database management in the luxury retail industry is a plus.
- Strong leadership and communication skills.
- Ability to work effectively with cross-functional teams.
This job description is not all-inclusive, and MCM Products USA Inc. reserves the right to amend this job description at any time. MCM Products USA Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.
Salary range reflects the good-faith hiring base salary range for this position. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as relevant skills, experience, and education/training.
