Senior Systems Engineer (Hybrid)

Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.

NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.

POSITION SUMMARY

The Senior Systems Engineer will provide enterprise level support for our network systems spanning across multiple data centers and offices in the U.S. and Canada.  This includes assisting in the analysis, planning, implementing, maintaining, troubleshooting and enhancing large complex network systems, consisting of on-prem and cloud-based windows servers, Linux servers and a variety of storage and backup solutions (Rubrik, NetBackup, Veeam, DPM, DFS and SQL). Responsibilities also include diagnosing and troubleshooting system hardware and software failures and providing support to the DevOps and Applications Development teams as needed.  Other responsibilities include Hardware and software configuration, patch management, system monitoring, system maintenance, and providing 24/7 support for system related issues and outages.

POSITION RESPONSIBILITIES

• Oversee the daily operation support of servers, storage and other network infrastructure components.
• Management and Administration of Active Directory/DNS/DHCP, GPOs and MS O365 suite of products.
• AWS Administration: IAM, SSO (roles & policy base access), ec2, Workspaces VDI, Route 53 DNS Management, Manage Snapshots of critical systems.
• Manage Access to all applications with Active Directory and OKTA integration.
• Maintain Nutanix Private Cloud Cluster, Storage and VMWare for daily operations and Disaster Recovery.
• Strong Single Sign On (SSO) Administration for end users and applications using OKTA.
• Administer daily backups and restores using Rubrik, Veeam, Veritas NetBackup, MS Data Protection Manager, DFS, and SQL.
• Build servers and virtual desktops on demand with AWS, VMware, MS Hyper-V, Physical hardware.
• MS O365/Azure AD and Exchange Online Administration.
• Operation System monthly security patching using SCCM and Ivanti Security Controls.
• Create and maintain documentation for critical systems and application needed to run the business.
• Datacenter management services, including migration and consolidation for offices in US and Canada.
• Citrix administration: creating, maintaining, publishing virtual desktops and applications to end users.
• Manage server and desktop security with CrowdStrike Endpoint Security.
• Manage projects/tasks and tickets administration leveraging Jira and Manage Engine Service Desk.
• Manage Email and Spam protection using Proofpoint.
• Manage Passwords and secrets using Secret Server/Delinea and 1Password.
• Manage Meeting and Chat applications: Zoom, Microsoft Teams & Slack.
• Administration of Dropbox Business.
• Assist our Linux support admin with deployment and support as needed.
• Monitor Systems (HP SIM/OneView, PRTG Netmon and Newrelic) 24x7 to alert in case of hardware or services failures.
• Work closely with the InfoSec team to address/patch vulnerabilities as discovered to maintain security and business compliance.

POSITION QUALIFICATIONS
• Bachelor’s Degree in Computer Science or equivalent experience. 
• Minimum of 8 years hands on experience supporting an enterprise network that consists of Active Directory, OKTA, SSO, DHCP, DNS. Minimum 8 years of hands-on experience providing windows, Linux, Exchange and O365 support
• At least 5 years involvement planning, building and running an enterprise network
• Extensive knowledge of OKTA administration and support
• Extensive knowledge of backup and recovery administration and support
• Knowledge on disaster recovery replication and at least 8 years experienced with Active Directory, DNS, DHCP, O365, Citrix, Cisco VPN administration and support.
• Experience with Cloud based technologies such as AWS and Azure
• Proficient in Citrix administration and support of virtual applications and devices
• Must have knowledge of networking (i.e. IP Addressing and basic routing protocols)
• Knowledge of load balancing technologies, such as Citrix NetScaler
• Extensive network printer administration and support knowledge.
• Customer service oriented, strong verbal and written communication skills, with the ability to alter communication style to ensure understanding among other varying communication styles/modalities.
• Proactive problem solver who is highly organized, with strong attention to detail and time management.
• Ability to work effectively, both independently and as a member of a team, who thrives in a fast-paced environment.
• Flexibility to be onsite at our Jersey City, NJ once a week and/or as needed.

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Neptune Retail Solutions is an Equal Opportunity Employer.