Sales and Customer Service Support Representative

Schutz Container System, a global packaging container system company located in North Branch, NJ is looking for a Sales and Customer Service Support Representative for our corporate office.

The primary purpose of the Sales and Customer Service Support Representative is to support the Schuetz organization by providing support for Sales and Customer Service with maintenance of contract and pricing activities. This shall include, but not be limited to, Sales and Customer Service process support, internal sales reports, back-up for Customer Service representative, pricing entry and rebate review, and other functions related to supporting transactional flow and Customer communication as determined by the business unit. 

Corporate Role-  Onsite 

Primary Responsibilities:

• The Sales and Customer Service specialist will Support our Sales Support Analyst with generating price and proposals for monthly and quarterly raw materials cost fluctuations and sales planning / forecasting updates as requested.
• Periodic validation of active rebate accruals for accuracy.
• Coordinate purchase order confirmation and invoice entry into our customer website portals in support of our Customer Service team, including root cause identification and corrective action for discrepancies.
• Handle routine communication through our Customer Service general mailbox, while maintaining professional relationships with customers and internal partners.
• Provide general account management services and support.
• Maintain accurate customer information in ERP and CRM databases.
• Participate in special projects to improve operations, increase customer satisfaction and retention rates, and contribute to profitability.
• Perform related job duties as assigned.

Basic Qualifications:

• Experience in an area of business Sales and/or Customer Service.
• Experience in an area of direct customer contact, customer relationship management, or related policies, procedures and processes.
• Ability to communicate professionally and succinctly via e-mail, on the phone or in person.
• Team and interpersonal skills to listen to feedback, identify solutions, and drive resolution.
• Basic analytical skills to create and interpret reports.
• Intermediate knowledge of Excel.
• Ability to prioritize effectively and shift focus quickly.

Preferred Qualification:

• Attention to detail and accuracy.
• Proficiency in SAP ERP, SAP S/4 HANA and Microsoft CRM preferred.
• Strong client-service orientation, ability to work well with individuals at all levels of the organization.
• Good attendance and strong work ethic, including punctuality and available to work overtime as needed.