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SalaryJoin the Discovery family, where quality and service are at the heart of everything we do!
This role will be located at one of Discovery Land Company’s locations: Driftwood Golf and Ranch Club, set outside of Austin, Texas.
Driftwood Golf and Ranch Club is seeking a Retail Manager to join the Golf Operations/Retail Department.
This position is responsible for sourcing & purchasing quality, high end merchandise across a variety of product categories including golf, athleisure, logo apparel & accessories for men, women & children, gift, home & more for the retail store, & marketing swag at Driftwood Golf and Ranch Club in the Austin, TX. Serving as a liaison between the Director of Retail & on-site operation, they should develop a rapport with members & monitor sell through to better understand the retail needs of the property & collaborate on buys. This position is required to work on site 5-6 days/week in season, & must be present for all club events as required.
Key Responsibilities
Purchasing:
- Utilize the open to buy system, Management One, to properly manage inventory & purchasing.
- Execute & oversee purchases including vendor communications, new account setup, logo instructions, purchase orders & order tracking.
- Complete purchases & update all business model components accurately in a timely manner.
- Collaborate with Director of Retail on custom product development & ensure all branding guidelines are adhered to for retail & marketing swag.
- Monitor & manage the receipt flow of PO’s through On-Order maintenance & regular status updates
- Work closely with accounting to develop & maintain proper SOPs for processing invoices, inventory control & AP reconciliation.
- Attend all required trade shows (4 per year):
- Assist with sourcing & purchasing of staff uniforms, event swag & other miscellaneous projects as requested.
- Update & maintain all vendor contact information
Inventory Control:
- Conduct monthly physical inventories for retail, & quarterly for swag stock.
- Maintain shrink parameters for retail & swag inventory.
- Monitor the sell through of best sellers & core items. Fill in as needed to maintain proper inventory levels.
- Responsible for receiving retail merchandise in the POS system in adherence to company standards & guidelines pertaining to category & SKU assignment, pricing & descriptions.
- Ensure adherence to policies for employee purchases.
- Work with accounting department to reconcile all receipts & outstanding issues.
Selling/Merchandising:
- Ensure the store is always pristinely merchandised with frequent floor rotations & new product placed on the floor in a timely manner according to Buying Plan timelines & any special events or VIPs on property.
- Monitor & drive sales to meet monthly revenue budgets through building member relationships & maintaining knowledge of brands in the store & current fashion trends.
- Incorporate trunk shows, demo days & other promotions to expand the retail offering for members & increase revenues.
- Assist & service members & their guests with all retail purchases, returns & special orders ensuring proper procedures are followed for all transactions including markdowns & employee discounts.
- Ensure company packaging standards are upheld & implement special touches like gift wrapping & thank-you notes.
- Maintain a member database with retail specific information for personal buying such as brand preferences & sizes.
Training/Staff Development:
- Develop & implement retail SOP’s unique to the club operation & logistics using DLC standards as a baseline.
- Recruit & train retail staff.
- Oversee scheduling of retail staff to optimize & ensure adequate shop floor coverage.
- Provide continuous product knowledge & customer service training.
- Develop & implement staff incentives for quality work & meeting sales parameters.
- Collaborate with Retail Operations Manager to identify & develop Managers in Training.
Other:
- Assist with any other duties as assigned by Director of Golf/Head Professional.
- Assist golf staff with various projects & tournament preparation.
Skills and Qualifications
- 1-3 years retail experience, basic knowledge of the golf/specialty retail industry as it relates to club retail shops, excellent communication skills, and ability to sell and create rapport with customers. Knowledge of excel and word software
- Ability to work a flexible schedule, including evenings, weekends, and holidays and an ability to work a shift greater than eight (8) hours in length.
- Ability to meet the physical demands of the position including, but not limited to, working outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than 50 pounds.
Additional Requirements
- Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
- Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
- Ability to work in a team environment.
- Ability to stay calm and focused during the busiest of times.
- Ability to read, write, speak, and understand English; additional languages preferred.
- Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
Benefits
- Medical, Dental, and Vision Benefits (Full-Time Year Round Only)
- 401k Contribution (Full-Time Year Round Only)
- Paid Time Off and Paid Holidays (Full-Time Year Round Only)
About Discovery Land Company
Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts worldwide. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.
We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.
We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - http://www.discoverylandco.com
About Driftwood Golf and Ranch Club
With gentle, rolling hills featuring towering oak trees, native wildflowers, prickly pear cacti, and massive 50-foot cliffs above a flowing creek, Driftwood is Texas as you’ve always imagined it. Our private, 800-acre property gives members access to magnificent natural landscapes with sweeping and dramatic views of the Texas Hill Country, as well as 70-plus acres of vineyards, and a championship 18-hole golf course designed by renowned architect Tom Fazio. With two connected parcels – the Ranch, focused on a luxe golf lifestyle; and the Creek, featuring the property’s most scenic areas, including a vineyard – you’re free to choose the setting best suited to you and your family. Located just 25 minutes from Austin, our family-forward destination is at once rural and refined. It’s truly a vision of Texas unlike any other. For more information about Driftwood - https://www.driftwoodgolfclub.com/
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