Resource Coordinator Of Community Services

Resource Coordinator of Community Services (RCCS)

POSITION SUMMARY: The Resource Coordinator of Community Services (RCCS) will be working closely with assigned CCSs to ensure quality of services provided by the CCSs to OHC Inc. clients. There will be 1 RCCS for 10 CCSs. The RCCSs will provide oversight of case management services rendered as well as consultation and relevant training to CCSs.

QUALIFICATIONS:

1. Bachelor’s degree with:

   1. 3 years experience in coordinating services for people with developmental disabilities or 5 years of experience working in the Human Services field.

OR

Master’s degree with

1. 1 year experience in coordinating services for people with developmental disabilities or 3 years of experience working in the Human Services field

2. Have demonstrated skills and working knowledge in:

   1. Negotiation and conflict management.

   2. Crisis management.

   3. Community resources including generic, local, state, and federal programs.

   4. Determining the most integrated setting appropriate to meet the person’s needs.

   5. Coordinating and facilitating planning meetings.

   6. Assisting people in gaining access to services and supports.

   7. Coordinating services.

   8. Monitoring the provision of services to people.

   9. In compliance with governing services for people with developmental disabilities.

3. Not been determined to be:

   1. Simultaneously employed by another DHMH licensed agency.

   2. On the Medicaid exclusion list.

   3. Convicted of a crime of violence in violation of Criminal Law Article 14-101, annotated code of MD.

   4. In violation of Health-General Article 7-1102 annotated code of MD.

   5. A person with a criminal history which would indicate behavior potentially harmful to people receiving services documented either through criminal history records check or a criminal background check.

4. Demonstrate knowledge of Universal Precautions/OSHA and demonstrate effectiveness as a multidisciplinary team member.

5. Ability to learn and use computer systems to manage an individual's information.

6. Ability to demonstrate knowledge and skills necessary to provide appropriate services to individuals served.

7. Must demonstrate knowledge of the principles of growth and development and developmental disability.

8. Demonstrate highly effective interpersonal, written, and verbal communication skills.

9. The RCCS must have on record all required employment documents. Additionally, he/she must have all other documents listed below.

   1. Application

   2. Current CPR

   3. Current driver’s license, good driving record, and reliable transportation.

   4. Original Social Security card.

   5. Work permit or Residency card.

   6. Proof of Hepatitis-B series.

   7. Physical examination/medical statement within the past 12 months.

   8. TB test results or chest x-ray within the past 12 months.

   9. Criminal background clearance

   10. 3 professional letters of reference (employment is contingent upon receipt of satisfactory references).

RESPONSIBILITIES

1. Visit each client assigned to their CCS team at least semi-annually* to ascertain customer satisfaction with assigned CCS.

2. Ensure that CCSs are meeting client needs and following DDA requirements.

3. Guide each CCS as needed.

4. Provide weekly reports to the Assistant Director on each CCSs progress and training needs.

5. Update assigned QE sheets in the Shared Drive weekly.

6. Review and monitor CCSs documentation.

7. Review and monitor CCS services, client needs, and PCP updates.

8. Share resources with CCSs.

9. Attend DDA regional trainings and meetings as assigned.

10. Be available to work outside of regular work hours to meet client needs.

DUTIES:

1. QA visits - 40%

2. CCS support - 40%

3. Attend assigned trainings and meetings - 10%

4. Reports and QE sheets - 10%

WORK CONDITIONS:

• Work involves exposure to uncomfortable and unpleasant surroundings.

• As an “essential” employee, you may be called upon to assist with natural disasters and or public health emergencies.

• Work involves exposure to hazardous conditions which may result in injury.

• Working with terminally ill patients.

• Home visits may occur in unsafe neighborhoods and/or unhygienic environments.

• Work requires use of protective equipment such as goggles, gloves, maskes, etc, per each client’s care plan.