Resort Night Auditor

The Night Auditor will work as a Front Desk agent while also working with the fiscal and Lodge room reports. Balance all of the daily revenues.  Compile and distribute Revenue reports on a daily basis.  Greet and register guests into and out of the hotel in a courteous and professional manner. Provide information and assistance to all resort guests.

What You Will Be Doing:

• Maintain an environment of professionalism
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Perform other duties as assigned by management

Job Duties and Responsibilities:

• Adhere to PCI compliance procedures
• Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out
• Proper distribution of guest keys and staff keys
• Complete daily duties as outlined on the Night Audit Checklist
• Complete and balance the transactions for hotel.
• Classify daily revenue and statistics in Night Audit Spreadsheets
• Answer telephone calls from internal and external guests/customers as well as inter-departmental calls
• Compliance with communication protocols for telephone and email

Additional Job Requirements:

• Must be at least 18 years old
• Must be available to work overnight shifts
• Must be able to work weekends, holidays, and other shifts as necessary
• Must be able to sit, stand, or walk for extended periods of time
• For safety purposes, this individual must be able to communicate effectively in the English language, including the ability to read, write, speak, and understand the English language
• Computer experience including proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of Opera software preferred
• Possess organizational skills and attention to detail
• Prior guest services experience required
• Must have a friendly, enthusiastic, and service-oriented attitude
• Must be able to perform tasks safely and adhere to company policy
• Ability to share all possible hotel and safari knowledge as trained
• Ability to handle multiple tasks in a fast paced environment

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.