Night Auditor

Job Description

The Night Auditor coordinates all night-time front desk and night audit functions. Responsible for reconciling resort cashier transactions; reviewing, organizing and compiling management reports on a timely basis. In addition, this individual plays a significant role in creating an inspiring hospitality experience for guests.

Responsibilities

• Conducts check-in process on arrival and check-out process on departure
• Responsible for the daily inventory of retail items
• Prepares daily reports and distributes timely
• Assists with confirming monthly commissions
• Ensures front office is stocked appropriately for the next business day
• Clean/sanitize guestroom keys to ensure highest standards of cleanliness
• Manage deposits based upon the standards of procedures
• Confirms all wake up calls are scheduled as requested by the guest
• Walks front office zones and mechanical rooms
• Pulls Medallia data and researches to assist in responding to guest reviews
• Prepares and audits all daily postings and transmittals of the property revenue
• Main liaison for guest requests and questions
• Able to handle emergency response based upon Resort procedures
• Familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
• Accurately inputs engineering and housekeeping requests into HotSOS
• Familiar with all Resort amenities, facilities and local attractions
• Prepare arrival report, research and update guest information I.E. special requests/return guest information
• Manage cancellation and no-show process
• Prepares back up procedures
• Finishes night audit checklist by end of shift
• Additional responsibilities as assigned by Front Office Manager, Director of Rooms or General Manager

Qualification

• High School Diploma or equivalent certification
• Hotel experience preferred
• A strong command of both written and spoken English is required
• High computer literacy
• Positive, empathetic demeanor
• Dependable and detail oriented

The Hotel functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize, at times, it may be necessary to move an employee from their accustomed shift so support business demands.

* Midway Properties Group, LLC (Zermatt Utah Resort & Spa is an Equal Opportunity Employer) *