Front Desk Agent/Night Auditor

Job Description

Position Name: Front Desk Agent/Night Auditor

Reports to: Front Office Manager

Employment Status: Full-time

Travel: Low

FLSA Classification: Non-exempt

Location: All Northern California

Department: Front Office

Property: All

Description of Job Duties

The Front Desk Agent/Night Auditor will be responsible for assisting guests in all guest services related functions during the day or overnight shifts. The Night Auditor will also be responsible for closing hotel books at night by running night audit final after insuring all revenues are in balance nightly.

Core Functions

• Adhere to Oxford Hotels & Resorts, LLC guidelines and core values to ensure the health, safety and comfort of our team members and guests.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Control and balance cash and credit transactions at the Front Desk and maintain complete responsibility for personal bank as specified by hotel policy.
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Communicate effectively with guests and fellow team members.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Other duties as assigned.

Qualifications

• 1-2 years work experience.
• Minimum of 2 years of hotel Front Desk experience preferred.
• Proficiency in MS Office Suite.
• Experience with hotel operations software sales programs.
• Skillful in project planning/ tasks and able to prioritize projects/ tasks.
• Highly organized and efficient, pro-active and results driven, and ability to adapt and demonstrate flexibility. Leads by example and with integrity.
• Excellent communicator and team motivator. Business-like, socially engaged, passionate, expressive demonstrating a positive attitude.

Mental and Physical Demands

• Frequent: Sitting, standing, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests (speaking, listening, writing).
• Occasional: Lifting, pushing, and pulling guest luggage and property equipment. Occasional stooping and bending.

Job Type: Full-time

Pay: $22.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• Hotel experience: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• San Francisco, CA 94105 (Required)

Ability to Relocate:

• San Francisco, CA 94105: Relocate before starting work (Required)

Work Location: In person