Night Auditor/Front Desk (Pt)

SUMMARY: Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable.
• Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing.
• Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
• Assist team with training, supplies and support in order to consistently provide quality service.
• Register guests, assign rooms, & issue room keys.
• Make and confirm reservations.
• Present statements to and collect payments from departing guests.
• Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
• Posting charges and expenses to the folio for the meeting room for guests.
• Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
• Count drawers, make deposit drop verified by witness, and run initials.
• May perform housekeeping and minor maintenance duties as needed or requested by management.
• Use empowerment to exceed associate expectations and resolve conflicts.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the Resort.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions

Education and/or Experience:

• High School diploma or GED preferred.
• Six months to one-year related experience preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally and in writing and excellent telephone skills.
• Basic knowledge of hotel operations or ability to learn quickly.
• Dedicated, hard-working, self-motivated.
• Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details. Flexibility to adjust work priorities as necessary.
• Practice safety standards at all times.
• Computer skills required.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
• Immediately report any suspicious activities by guests or others.
• Ability to successfully complete brand standard training including brand service training.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview; reference and other background checks.

Job Type: Part-time

Pay: $20.00 - $21.00 per hour

Expected hours: No less than 16 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• No weekends
• Overnight shift

Work setting:

• In-person
• Resort

Ability to Relocate:

• Estes Park, CO 80517: Relocate before starting work (Required)

Work Location: In person