Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.
The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.
- Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
- Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
- Understand all Moments of Service for PBX, Guest Services and Front Desk.
- Preparation of daily reports and distribution as directed.
- Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
- Conduct back up procedures for Opera and drop tape nightly.
- Completion of third shift Night Audit checklist.
- Balancing of daily postings and revenue.
- Ensure adequate communication the following morning to all necessary departments by communicating through ShiftNotes, Opera Profile Notes, and email.
- Understanding of all front office standards and assist in solving deficiencies.
- Documenting errors made by cash handling agents.
- Prepare In-house allowance and adjustment spreadsheets each day.
- Prepare and send out the all BC Users.
- Balancing of daily posting and revenue, and resolution of inaccuracies.
- Ensuring nightly transmission of credit cards through IPU.
- To be thoroughly acquainted with all check-in and check-out procedures and policies.
- To appropriately protect confidential guest information and guest room key access according to front office SOP’s.
- Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
- To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, emergency procedures and execute to standard.
- Be familiar with all systems and equipment as related to the Front Office (Nucleus, Alice, Synergy, Vingcard Vision, Two-Way Radio Dispatch, Firepanel)
- Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).
- Be familiar with all hotel facilities (F&B, Membership, Business Center, Market, and Fitness Center).
- Familiarity with parking validation procedures and Good Night’s Rest Policy.
- Deliver personalized, memorable guest experiences by utilizing the Power of One.
- Keep in close contact with Loss Prevention during the night if there are any guest situations.
- Assist management with miscellaneous tasks including but not limited to; organizing, filing, and delivering requested items to guests.
- Attain a high propensity for customer service.
- Previous cash handling experience.
- Must be able to work a flexible overnight schedule and willingness to work weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.