This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages in Portuguese.
Orientation specifics (all times Pacific Standard Time):
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Portuguese and English.
What We Are Looking For:
- Strong experience with inbound messaging support (4-6 inbound messages concurrently)
- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
- Professional/business level proficiency in Portuguese and English
Workspace Requirements
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.