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SalaryREMOTE WORK FROM HOME
PAID TRAINING/EQUIPMENT PROVIDED
American Customer Care (ACC) /Premiere Response (PR) is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork and service when you become a part of
OUR TEAM! We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. That's why we hand pick the best to deliver a new level of service leading to amazing experiences.
ACC handles calls from existing and previous customers of our Fortune 500 clients.
We are currently hiring professionals to work in the role of:
INBOUND CONSUMER RELATIONS REPRESENTATIVE/CASE MANAGER
RESPONSIBILITIES:
Handle customer inquiries and complaints
Provide information about products and services
Troubleshoot and resolve product/service issues and concerns
Document and update customer records based on interactions
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately and efficiently
Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information
QUALIFICATIONS:
Customer service experience is a plus, but not required.
Positive and professional demeanor
Excellent written and verbal communication skills
Experience with diagnosing and troubleshooting
Experience supporting consumer products and/or services.
Must be dependable and reliable to work your scheduled shift.
Must be located in the state of Pennsylvania with the ability to work in an office setting.
TRAINING:
Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
Systems training (How to use CRM and ACD Tools)
On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
On-line training
WHY US?
We inspire and develop employees to be their best
We create experiences that inspire and make a difference
We nurture a network of business partners to bring the best solutions to our clients
EEO Statement:
American Customer Care is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.
