Technical Customer Support Specialist

Job Title: Technical Customer Support Specialist
Company: Activity Messenger
Location: Fully Remote
Job Type: Full-time
Language Requirement: Bilingual

Overview:

Join Activity Messenger as a Technical Customer Support Specialist, where you will be instrumental in providing technical guidance and support to our clients. This role is perfect for someone who thrives in a remote environment, possesses a blend of technical writing and customer-facing skills. www.activitymessenger.com

Responsibilities:

• Act as the primary support liaison for Activity Messenger clients, ensuring their success and satisfaction with our platform.
• Forge strong, supportive relationships with clients by providing clear, proactive communication, understanding their unique needs, and delivering timely, effective solutions.
• Efficiently address and resolve client inquiries, focusing on technical challenges, system troubleshooting, and issue resolution to ensure seamless platform operation.
• Conduct detailed support & onboarding sessions, including integration calls, to facilitate the smooth setup and configuration of new accounts.
• Collaborate closely with our customer success and product development teams
• Proactively monitor client engagement and usage patterns, identifying opportunities for platform optimization.
• Develop and maintain comprehensive support documentation, such as how-to guides, FAQs, and knowledge base articles, empowering clients to effectively use self-service resources.
• Contribute positively to our team culture by sharing knowledge, best practices, and insights gained from client interactions.

Compensation and Benefits:

• Competitive salary with 4 weeks of paid vacation annually.
• Flexible work schedule tailored to accommodate your lifestyle.

Qualifications:

• A minimum of 3 years of experience in technical support, customer service, or a related field, preferably within the sports and leisure industry.
• Exceptional verbal and written communication skills, with the ability to convey technical concepts in an accessible manner.
• A proven track record of working effectively both independently and as part of a collaborative team.
• A strong customer-first mindset, with a passion for delivering outstanding service and support.

At Activity Messenger, we're more than just a platform; we're a partner in our clients' success. If you're ready to make a significant impact in a role that blends technical expertise with exceptional customer service, we'd love to hear from you.

Job Type: Full-time

Salary: $27.00-$33.00 per hour

Expected hours: 37 per week

Benefits:

• Paid time off
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote