Customer Support Advocate

Most job postings are the same (and can be pretty boring, right?!). That's why we want to start out by telling you what's in it for you:

• We have an amazing platform that maximizes revenue for thousands of healthcare organizations across the country to support them to enhance the level of patient care!
• We embrace diversity in a serious way! We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
• We are fully remote & enjoy flexible work schedules.
• We celebrate and promote career growth and advancement.
• We have an awesome on-demand learning program.
• We do fun stuff like remote Tiny Camp Fires, Happy Hours & Wine Tastings because we like to have fun!
• We have an awesome benefits package with Medical, Dental & Vision Coverage & 401K (with company match).
• We have an unlimited vacation policy - that's right, take vacation when you want and come back to work refreshed!
• We have cool Peer Nominated Awards & Recognition because we like to celebrate our employees!

MDaudit Enterprise, our flagship revenue integrity software platform, enables organizations to reduce compliance risk, risk monitoring, and built-in analytics and benchmarking capabilities while maximizing revenue – all in a single, integrated cloud-based platform. We are currently seeking a Customer Support Advocate to join our team. We are a completely remote company!

The Customer Support Advocate’s primary responsibility is to ensure a high level of customer satisfaction by providing end user support throughout the customer base. This individual will field online cases, phone calls, and emails as well as customer inquiries or problems which arise post implementation. The role will also be responsible for driving customer optimization through the adoption of best practice workflows and use of the application and associated features. The Customer Support Advocate is a member of a team responsible for timely resolution of customer requests including issues and enhancements, monitoring of key customer satisfaction indicators, and leading customer facing release management.

The Customer Support Advocate position may require up to 5% travel.

Please note that the following compensation range is a good faith estimate for this position and assumes that the successful candidate is based in Massachusetts. Similar positions located outside of Massachusetts will not necessarily receive the same compensation. Salary range is $80,000-100,000 base plus bonus.

We embrace diversity in a serious way! We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the more success we celebrate.

• Previous experience in Customer Support or a related role.
• Technical proficiency to understand and troubleshoot software-related issues.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with healthcare SaaS software and industry-related processes is a plus.
• Exceptional interpersonal and customer service skills
• Demonstrated verbal and written communication skills.
• Demonstrated ability to integrate business and operational processes with technical solutions
• Hands-on experience with healthcare information systems and practice management or clinical technology systems
• A solid understanding of the development of software products and SaaS environments
• Proficiency in Microsoft Office, SalesForce CRM
• 2 years physician billing compliance experience
• 4 years experience in a healthcare setting
• Four-year college degree or equivalent related work experience
• Certification as a health information professional (RHIA, RHIT, CPC, CCS-p) a plus
• Experience with Business/Data Analytic solutions a plus.