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SalaryJohn Henry Foster has been helping customers solve problems since 1944. Making it easier for them to do business and doing it all with more expertise and a personal touch. Our founder, John Henry Foster, started as a traveling manufacturing representative, selling pneumatic equipment out of the back of his Airstream trailer. With unmatched service, expertise and quality products, John Henry built a strong foundation for the organization that stands today.
Although times have changed, and our business has grown, we still follow John Henry’s philosophy – “…Take care of the business and the business will take care of you.” With over 200 employee-owners, industry-trusted supplier partners, and a strong loyalty to our customers, we continue to grow as we provide quality products, expertise, convenience, and service that exceeds our customer expectations.
Today, we’re a 100% employee-owned company and looking to add a Customer Support Specialist to our team. Someone who values relationships and is committed to excellence and service and who can start making an immediate impact for our customers. Does this sound like you?
As a Customer Support Specialist, your impact is two-fold:
- For the customer, your goal is to is to provide technical assistance on products, process inquiries, pricing, urgent orders and deliveries.
- For the team, your goal is to communicate needs and information, collaborate with other team members and departments, and coordinate activities to ensure an excellent customer experience.
Benefits Package
John Henry Foster is dedicated to ensuring our employee-owners achieve their career goals. We’re committed to the success of our team members and have a culture that emphasizes and fosters opportunities for both personal and professional growth.
This is a long-term, career-growth oriented position, and as such, the compensation package we’re offering is competitive: $52,000 - $70,000 (annually, based on experience), and includes opportunities for you to maximize your earning potential through professional development programs.
Our Customer Support Specialists do a lot for us, which is why we give so much back in return. We have an excellent benefits package which includes:
- Medical, dental, vision, life insurance, HSA and FSA plans.
- 401(k) with company contribution.
- Employee stock ownership plan.
- Tuition reimbursement and professional development opportunities.
- Paid time off and paid holidays.
Job Requirements
- Ability to work in the office.
- Experience with fluid power products / industry preferred.
- 2 – 4 years of related experience preferred, but not required. We train!
- Excellent communication skills.
- Customer focused.
- Strong organizational skills, with attention to detail, and ability to prioritize and multi-task.
