Relocation Services Administrator

IOR Global Services (IOR) is a leading provider of global Relocation Services designed to advance employee effectiveness across cultures. IOR is an award-winning provider of Destination Services, Language Training, and Intercultural Solutions. For five consecutive years (2019-2023), IOR has been selected as a Best Places to Work in Illinois by the Daily Herald Business Ledger and has twice been recognized in the Inc. 5000 list of fastest-growing private companies in the U.S.

Our work environment includes:

• Modern office setting
• Work-from-home days
• International workforce
• Relaxed atmosphere

The Relocation Services Administrator is also known as a Destination Programs Administrator (DPA). This entry-level role is responsible for providing general administrative support to IOR’s Destination Program Manager Team ensures that top-quality services are delivered to IOR’s global mobility clients. The DPA also assists in capturing critical details associated with the Destination Services program delivery at various stages of the program.

This is a full-time position located in our Northbrook, IL headquarters. After the onboarding period, the role requires the employee to be present in the office for at least two days per week.

The start date for this position is immediate.

RESPONSIBILITIES

• Facilitate the tracking of destination programs in IOR’s program management system.
• Initiate Destination Services programs by creating new accounts, adding new assignees and entering client-authorized services.
• Ensure client-specific pricing and scope align with authorized services
• Update Destination program status and/or key milestones to support Destination Program Managers as programs progress
• Enter client-required program information and close programs into client portals
• Assist with preparing required client-specific reports
• Interface with Survey Monkey to retrieve Needs Analysis surveys and evaluations, share feedback with program managers, track negative and neutral evaluations

PREFERRED QUALIFICATIONS

• Proven experience working in a professional business environment
• Tech savvy; fluent in MS Office Suite (Word, Excel, Outlook)
• Ability to learn commercial software systems, APro, Survey Monkey, and other software tools
• Ability to work under pressure and prioritize multiple tasks that occur simultaneously
• Excellent interpersonal, verbal and written communication skills
• International experience living/working abroad preferred
• Bachelor’s degree or equivalent
• Foreign language ability a plus

PERFORMANCE MEASURES

• Detailed oriented; accuracy of work
• Daily usage of APro, Survey Monkey and other technology-based tracking tools and reports
• Quick response time and good collaboration with team members, clients and consultants
• Anticipation of department needs; ability to collaborate well with the team

BENEFITS:

• Competitive Salary with performance-based bonuses.
• Retirement Savings: 401(k) with company matching to build your future.
• Health & Wellness: Comprehensive medical, dental, and vision insurance; on-site gym access; and accessible mental health support services.
• Work-Life Harmony: Flexible work hours and remote work options to balance your professional and personal life.
• Professional Growth: Opportunities for continuous learning and professional development allowances.
• Lifestyle Perks: Generous PTO, casual dress code, and regular team social events to foster a vibrant community.

This position offers competitive compensation and benefits. If you are a highly organized individual with strong administrative skills, we encourage you to apply for this role. Please submit your resume highlighting your relevant experience.

Job Type: Full-time

Pay: From $47,800.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Northbrook, IL 60062: Relocate before starting work (Required)

Work Location: Hybrid remote in Northbrook, IL 60062