Regional Service Manager

JOB DESCRIPTION

Job Title: Regional Service Manager

Position Overview:

The Regional Service Manager is responsible for overseeing the operations of the branch rental offices within their assigned region. This position will provide leadership throughout the region by pushing consistency down to the branch offices in the region. The position is responsible for deploying service procedures into each branch and ensuring that those procedures are followed consistently. The Regional Service Manager works in conjunction with the Branch Service Managers, Inside Sales Manager, Materials Manager, other Regional Service Managers, and VP of Operations to streamline overall interaction within Service Department. This position will be responsible for the ongoing management of key metrics to assure employee, customer and financial goals are being achieved in their region.

Principle Duties:

• Works with branch service leadership on management of service processes within the branch.
• Works with employees to provide a safe and productive work environment.
• Coaches and advises branch service leadership as needed to ensure positive employee and customer relations, including the execution of service tech growth opportunities and annual performance evaluations.
• Communicates Service Group goals, provides resources and direction, and ensures goals are met. Visits assigned branches at least monthly.
• Through implementation of service procedures and audits of those procedures, drives consistency in the service operation processes at the branch level and other service regions.
• Confirms business is being conducted in alignment with core values.
• Evaluates service tool needs, safety PPE needs, branch inventory, and ensures branch MRO are done correctly and to Mobile Air guidelines.
• Establishes training initiatives for branches to include equipment operation, troubleshooting, and preventative maintenance, along with safety training and procedure training.
• Ensures branch service operations are meeting expectations and utilize a voice-of-the customer approach to receive feedback from internal customers as well as external customers.
• Performs other duties as assigned.

Requirements:

• 5 years’ experience in HVAC rental industry or similar experience, preferably as a Service Manager
• Associates degree from an accredited vocational college preferred
• Minimum 3 years of supervisory experience
• Knowledge and use of Microsoft computer products or other comparable systems required, and experience with an MRP or Rental software package desired
• Must be a proven self-starter and able to work with minimal supervision.
• Must be willing to travel up to 40% of the time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Ability to Relocate:

• Pasadena, TX 77505: Relocate before starting work (Required)

Work Location: In person