Unified Communications Engineer

Position Summary

This is a remote position requiring candidate to be located within one hour of Alexandria, VA.

National Capitol Contracting (NCC) is seeking a qualified and passionate Unified Communications Engineer/Senior Voice Engineer with experience with Microsoft Teams Voice and telephony systems in general. The qualified candidates must be able to manage themselves and lead others with a proven track record of customer-facing Teams Voice deployments, must have experience with Cisco Session Border Controller (SBC).

Key Areas of Responsibility

• Provide support for the Tier 2 Service Team regarding any escalations.
• Maintain and support the current Cisco SBC’s, Teams and Cisco configurations.
• Identify, diagnosis and resolve VoIP, and Data (Unified communications) general component issues.
• Help client’s structure, plan, estimate, deliver, Deploy and operate the Teams services, cloud connectivity, and network infrastructures supporting an enterprise architecture.
• Build technical artifacts for Engineering and operational teams.
• Provide mentoring and coach junior engineers, including providing training and support as required
• Resolve escalated network and security support issues

Minimum Requirements

• Ability to pass security suitability process for government clients and obtain and maintain a Public Trust Clearance.
• Must possess a valid driver's license and have history of safe driving.
• Minimum of (5) five years of experience with applying VoIP protocols, VoIP codec, Cisco Session Border Controller (SBC), and Unified Computing System (UCS) on an enterprise network.
• Experience with Analog, Voice, and Expressway Gateways.
• Working Knowledge of TCP/IP, SIP, QoS, DNS, and LDAP.
• Experience with Cisco Router Voice Gateways (H.323, MGPC and SIP).
• Familiarity with Microsoft Teams Voice administration.
• Excellent written and verbal communication skills.
• Able to manage multiple tasks and deliverables.

Preferred Qualifications

• CCNA Certification
• MS Teams certifications and/or hands on experience

Special Position Requirements

Schedule: Monday - Friday, 8am to 4pm EST, with some scheduled evening or weekend work as needed by client. Will require onsite work on occasions, but will be scheduled a head of time.

Physical Demands: Ability to lift up to 50 lbs.

This is a full-time position. NCC offers a competitive compensation packages: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.

NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).