- Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
- Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
- Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
- Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
- Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
- Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
- Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures
- Bachelor’s degree or equivalent professional experience
- Ability to travel up to 75%
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams of 100+ across large geography, preferred
- Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Must have a valid driver’s license in country of employment
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program