Regence Club - Front Desk - Part Time

Location: Regence Club - 4430 N Trenton St, Portland, OR 97203

Classification: Non- Exempt

Reports to: Club Director

Hourly wage: $17.50

Schedule: M-F 1:30-7pm

About our organization:

BGCP’S mission is to empower all young people, especially those who need us most, to discover their full potential as caring, engaged, responsible community members. BGCP’s top priorities are to ensure an inclusive, diverse, and equitable work environment with an uncompromised commitment to safety. We seek individuals who are dedicated to supporting extraordinary experiences for youth, are exceptional team members, have an investment in our surrounding communities, and are hungry for ongoing personal growth and professional development.

About the Position:
The right individual needs to be very organized, take pride in presenting a professional environment and communicate effectively at the workplace. Any other responsibilities that support the organization, its members and the community will be required on a regular basis. This position does not have direct responsibility for staff supervision. BGCP staff receive over 35 hours of professional development training each year as you gain valuable experience in youth development and gain administrative and customer service skills.

Position Responsibilities:

• Accurately enter members into the computer system with skill and proficiency.
• Acknowledge and greet everyone who enters and leaves the clubs facilities.
• Provide detailed descriptions of Boys & Girls Club, packages, services, facility features and hours of operations. Maintain membership accounts.
• Answer the phone promptly.
• Actively promote the club, services, and programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well-organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the club.
• Communicate to supervisor(s) any and all occurrences involving staff of guests in the club that require attention.
• Contribute to the creation of the overall Club’s climate for youth development.
• Provide everyday guidance to members.
• Maintain accurate and up-to-date program records; including attendance tracking, reports and grant paperwork.
• Work collaboratively with other staff members to meet program goals and organizational outcomes.
• Provide guidance and role modeling for members to ensure a safe and positive environment for youth.
• Accept payments and complete appropriate paperwork associated with payments.
• Handle other duties and responsibilities as deemed necessary by the Club Director or Youth & Family Service Manager

Position Requirements

• Provide role model values, expectations, and exceptional youth development skills at all times.
• Support and collaborate with the Club leadership team to promote a consistent and impactful Club experience for all youths & teens.
• Communicate with parents, program partners and stakeholders to ensure strong relationships and a safe Club.
• Participate in the collection of data regarding program delivery, quality, and outcomes.
• Possess a strong understanding of and adhere to organizational policies and procedures with the ability to demonstrate good judgment when unexpected situations arise.
• May need to deal with stressful incidents that can occur in the daily commencement of their duties.
• All BGCP employees are Mandated Reporters and must report any suspected Child Abuse or Neglect to their direct supervisor.

Position Qualifications:

• Must have knowledge of youth and teen development principles and practices.
• Ability to consistently meet schedules and deadlines.
• Ability to meet consistent attendance.
• Ability to be punctual and adhere to a set work schedule, established by position expectations and site needs.
• Strong communication skills.
• Ability to work independently and efficiently without direct supervision.
• License to drive (if over 21) and ability to drive Club vans a plus.
• Consistent work schedules preferred.
• One year of experience preferred but NOT required.

At Boys & Girls Club of Portland, we also seek candidates with:

• A strong commitment to improving equity and accessibility in youth development
• A commitment to anti-racist approaches to our work
• Diverse life experiences
• An openness to learning, and giving/receiving feedback with colleagues
• Experience collaborating with cross-functional team members to ensure information is shared, projects are completed on time, and goals are reached.

Working Conditions:

• (a)Travel up to 10-20% based on position.
• (b)Physical/Sensory Demands: Fast-paced working environment. Extensive computer usage and online engagement. Must be willing to build inclusive relationships and collaborate with employees at all levels within the organization and external partners.
• (b.1.) occasional lifting (30 pounds), carrying, pushing and/or pulling; some climbing; some stooping, kneeling, crouching and/or crawling; and significant reaching, handling, speaking, writing, hearing, and fine finger dexterity; frequent standing, walking, and sitting. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. High volume of work and strict adherence to workload may be stressful.
• (c) Special Provisions: Occasional work outside of normal business hours, such as weekends and evenings required.

**References will be checked at the end of the interview process.

***Boys & Girls Clubs of Portland is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.