Front Desk & Night Audit - Bend

Shilo Inns is the largest independent, privately family-owned and operated hospitality company in the western United States. Each Shilo Inn has been designed to offer quality guest comfort at an affordable price. Our philosophy, commitment and mission are to provide the ultimate in genuine friendliness, along with clean, comfortable rooms and suites, all at an affordable price. Shilo Inns friendly, “attention to detail” oriented staff are dedicated to living up to Shilo’s motto of “Affordable Excellence”. More than 95% of all Shilo’s guests return and refer other guests.

Our Shilo Inn Bend, OR is looking for an outgoing, energetic, and customer service focused Front Desk Agent with attention to detail and reliable Night Auditor skills to join our team. As the first face, most of our guests will see upon arrival to our hotel, it is your duty to warmly and enthusiastically greet our guests and assist them with check-in/out to ensure they are comfortable and feel welcome. This position will be responsible for providing exceptional customer service to all guests of the hotel as well as completing tasks associated with the hotel’s daily operations. Then as the Night Auditor, you will need to be able to multitask helping meet our guests' needs as well as performing audit functions of previous day’s sales and completing both daily and month-end audit reports. Since you are working part-time graveyard, you will perform duties independently on those days as a one-person shift; taking intermittent rest periods and a meal period while on duty during eight hours paid shift. Come flourish with our team and be part of a company that appreciates the hard work and dedication of our employees.

Responsibilities include but are not limited to:

• Checking guests in and out of the hotel using the hotel property management system
• Provide exceptional customer service.
• Promote the Shilo Star Rewards loyalty program
• Address guest’s special requests and transactions in an efficient and timely manner.
• Handle multi-phone line systems while demonstrating proper telephone etiquette.
• Communicate with all departments and ensure that all guest requests are fulfilled.
• Must be able to recite the Shilo Pledge
• A positive attitude towards your work and co-workers is a must
• Promote hotel services and amenities
• Perform “bucket checks” and ensure that either credit card authorization or other forms of payment has been received for each room
• Examine in-house registration cards for complete, correct and legible information.
• Extract market segment information from Guest Ledger for the Daily Report. Verify that folios, credit card slip, cash receipts, direct bill information, scrip or gift cards and other miscellaneous paperwork is correct, legible, stamped and properly and otherwise complete
• Prepare housekeeping report for housekeeping department assignments
• Verify the wakeup call report against the computer printout
• Ensure that all miscellaneous accounts are in balance
• Balance all daily credit card payments to the data capture total. Transmit totals to bank
• Prepare guaranteed no show folios, post room and tax, receive credit authorization and leave for managers' approval.
• Post daily direct bill transfers to the appropriate account
• Total the drop report and compare/balance to each shift reported cash and check totals.
• Enter daily figures on a computer in Month End Spreadsheets and verify that all reports are in balance daily
• Prepare daily packet to be sent to the Corporate Office and leave for manager approval