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SalaryReferral Account Coordinator
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.
Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.
Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.
As a Referral Account Coordinator, you are responsible for the timely response to call center inquiries. You will be facilitating and coordinating the admission of referrals from Pinnacle Treatment Centers business development and patient navigation teams, as well as external referrals, seeking treatment at a Pinnacle Treatment Centers facilities. You will also help facilitate facilities with coordination of moving patient through different levels of care within the Pinnacle Treatment Centers continuum of care.
Requirements:
- High school or GED Required.
- Proficiency in Microsoft Excel and Office
- Effective verbal and written communication skills
Preferred:
- Bachelor’s degree preferred
- Experience and/or knowledge of the treatment industry.
- Ability to connect and coach staff
- Experience working with a team setting
Responsibilities:
- Establish relationships with internal marketing, business development, and patient navigation teams to ensure communication between referral sources and Admissions Center functions efficiently
- Communicate and collaborate with multiple departments to coordinate patient movement through Pinnacle Treatment Center offerings
- Work with Admission Center leadership to assess bed availability and line up future admissions
- Identify potential referrals who will require additional levels of focus to increase referrals
- An ability to complete all other Care Coordinator tasks as required
Benefits:
- 18 days PTO (Paid Time Off)
- 401k with company match
- Company sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
- Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
- Discounted tuition and scholarships through Capella University
Join our team. Join our mission.
Education
Required- High School/GED or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
