Customer Service/ Account Coordinator

CAMFIL – A GLOBAL LEADER IN AIR FILTERS AND CLEAN AIR SOLUTIONS

For more than half a century, Camfil has been helping people breathe cleaner air. As a leading manufacturer of premium clean air solutions, we provide commercial and industrial systems for air filtration and air pollution control that improve worker and equipment productivity, minimize energy use, and benefit human health and the environment.

We firmly believe that the best solutions for our customers are the best solutions for our planet, too. That’s why every step of the way – from design to delivery and across the product life cycle – we consider the impact of what we do on people and on the world around us. Through a fresh approach to problem-solving, innovative design, precise process control and a strong customer focus we aim to conserve more, use less and find better ways – so we can all breathe easier.

The Camfil Group is headquartered in Stockholm, Sweden, and has 30 manufacturing sites, six R&D centers, local sales offices in 30 countries, and nearly 6,000 employees and growing. We proudly serve and support customers in a wide variety of industries and in communities across the world. To discover how Camfil can help you to protect people, processes and the environment, visit us at www.camfil.com.

SUMMARY: The Account Coordinator assures that all customers both internal and external, communications are handled courteously and promptly. Every Customer Service Account Coordinator handles one or more territories and will have internal support functions such as: Back Log reporting, key performance indicators, statistical analysis, and customer file maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following and other duties may be assigned:

• Ensure customer orders and associated paperwork are entered accurately into Enterprise
• Resource Planning (ERP) system
• Ensure all corporate programs, procedures and documentation are carried out correctly
• Speak with potential new customers as it pertains to product inquiries
• Provide literature, technical information, product information and any other support the customer may need in deciding which product to purchase
• Work with Manufacturing, Shipping, Engineering and Sales Representatives in coordinating customer information and product detail
• Verify customer purchase orders as they are received both for price and accuracy
• Extensive interfacing with customers regarding problems, issues, concerns that may arise. If a return is required, create Returned Goods Authorization (RGA) number, and coordinate return with Shipping and Quality Control
• Communicate with territory manager regarding updates on key orders in their region and any delays or issues that may be pending
• Process credit memos for any valid return goods authorization, customer return or concerns
• Process billing memos for items that need to be billed

QUALIFICATIONS:

• Proficiency in MS-Office (Word, Excel and PowerPoint)
• Basic knowledge of manufacturing, scheduling, purchasing, shipping, quality and customer service processes.
• Advanced skills in mathematics required
• Prior experience working in manufacturing strongly preferred
• Strong problem solving and interpersonal communication skills.
• Ability to communicate effectively orally and written to customers, management and employees of organization
• Bi-Lingual (English/Spanish) a plus

EDUCATION and/or EXPERIENCE: Associate’s Degree from an accredited school preferred. Minimum High School Diploma and equivalent experience of 5-10 years in a customer support position

WORK ENVIRONMENT: While performing the duties of this job, the employee is exposed to both office and plant surroundings. The noise level in the plant environment is usually moderate, certain areas required to wear personal protective equipment (PPE).

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Hours: 8:30 AM - 5:00 PM

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What are your hourly salary requirements for a Customer Service/ Account Coordinator role?

Experience:

• Account Management or Account Coordination: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Riverdale, NJ 07457 (Required)

Ability to Relocate:

• Riverdale, NJ 07457: Relocate before starting work (Required)

Work Location: In person