Address
Form of workRecruiting Operations Coordinator
- 20689
- 243 SHEETZ WAY
- CLAYSBURG, Pennsylvania
- Full-Time
Job Description
OVERVIEW
Act as primary point of contact for all applicants, new hires, and hiring managers across the company for matters related to drug and background checks, pre-boarding requirements, onboarding instructions and issues with technology throughout the hiring process. Manages a high volume of calls, emails and texts requiring a prompt and accurate response. This position deals with highly sensitive information and requires excellent decision-making and customer interaction skills.
RESPONSIBILITIES (other duties may be assigned)
- Manages the drug and background screening process for assigned region(s) and/or business unit(s). Reviews cases and makes decisions on candidate eligibility for employment based on defined criteria, historical consistency and discussions with Legal and/or department supervisor.
- Provides research support to department supervisor and Legal during the investigation of complex background adjudication decisions and other employment-related matters.
- Administers e-Verify process for defined area and provides support for incomplete cases, TNCs and FNCs.
- Facilitates the minor work permit process by monitoring new hire reports and collecting permits for all minors required by each state.
- Manages the MVR monitoring program. Maintains rosters of new hires and terminations. Collaborates with employee relations and legal to adjudicate violations, prepare reporting, recommend program improvements.
- Manages the administration of the company Employee Referral program to include verification of referral, candidate and referrer follow-up, reporting, system verification and providing lists of payouts to payroll for distribution.
- Provides Applicant Tracking System support to hiring managers, candidates and human resources employees. Educates and trains users on existing processes, new features and escalates system issues to HRIS as needed.
- Manages compliance for the job posting process company-wide serving as the final checkpoint for the setup, review and releasing of job postings to our career site.
- Administers the Store Team Helper program. Collaborates with agencies to track and report new openings, manage the pre-hire process, coordinate with Store Managers and provide reporting and metrics to executive sponsors.
- Manages a high volume of applicant inquiries each day via email, text and telephone regarding their online applications or reasons for ineligibility.
- Assists prospective employees with questions as they are going through the pre-hire and onboarding process.
- Manages a high volume of hiring manager inquiries each day via email, text and telephone regarding job postings, the pre-hire process, onboarding, technology issues and general inquiries.
- Collaborates with Payroll to resolve issues and provide information to inform changes to employee compensation as needed.
- Assists with special projects, hiring pilots, hiring events and investigations as assigned.
- Tracks individual and team metrics to monitor performance and progress against goals.
- Stays abreast of changes to employment laws, technology upgrades and company policies to ensure candidates, hiring managers and the talent acquisition team are working with the latest most accurate information.
QUALIFICATIONS
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
- High School Diploma / GED required
- Bachelor’s degree in Human Resources or related field preferred
Experience
- Minimum 1 year experience in HR or customer service role required
- Exposure to employment law preferred
Licenses/Certifications
- None required
Tools & Equipment
- General Office Equipment
ABOUT SHEETZ:
Since 1952, Sheetz, Inc. has served up top-tier convenience and customer service to its communities at the intersection of food and convenience. The family-owned company continues to experience limitless growth resulting in over 675 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina (Michigan coming soon!).
Our mission at Sheetz has been to meet every need of a customers on-the-go, from gas to snacks and everything in between. Of course, things have changed over the course of over 70 years. We like it that way, because we understand that innovation is the key to good business. Life is faster and busier, and customers expect us to be there when they need us most. One thing that always will remain the same is our commitment to Total Customer Focus, valuing and embracing our employees at a high-level, and supporting the communities in which we operate.
Our mission at Sheetz has been to meet every need of a customers on-the-go, from gas to snacks and everything in between. Of course, things have changed over the course of over 70 years. We like it that way, because we understand that innovation is the key to good business. Life is faster and busier, and customers expect us to be there when they need us most. One thing that always will remain the same is our commitment to Total Customer Focus, valuing and embracing our employees at a high-level, and supporting the communities in which we operate.
