People Operations Coordinator

Who We Are

Saxbys®, a certified B Corp, is a hospitality company fueled by our rave-worthy menu, driven by its mission to Make Life Better®, and fiercely dedicated to social impact in the communities it serves. But Saxbys greatest of all resource? Our people. We're not looking for employees, we're looking for teammates. We're not hoping to hire you for a job, we're hoping to help build your career.

Join us in our goal to bring our Experiential Learning Platform to college campuses across the country. We are looking for team members who are passionate about equipping the next generation of leaders and entrepreneurs with the skills they will need to succeed in the future workplace. If this is the type of work that gets you up in the morning, we'd love for you to consider joining our team.

Who We Are Looking For in this Role

This non-exempt, hybrid role is for you if you are the picture of our value "Embrace Being O.D.D.", which stands for outgoing, detail-oriented, and disciplined. If you love to solve problems, enjoy helping others with their needs, and get your energy through administrative tasks, this role is for you. You will be the primary point of contact for our cafe level team members and they will be your first priority. You will make sure team members are properly onboarded in all of our systems, receive prompt attention to any questions they may have, and feel cared for anytime they reach out to People Ops. Additionally, this role will ensure the department documentation is established, maintained, and organized. As you develop in your role, you will be given additional responsibilities and projects to support the Director of People Ops.

What Your Days Will Look Like

• Create and maintain accurate team member files in all of our HR systems.
• Evaluate, document and resolve non-grievance concerns from team members. Examples include questions regarding pay, time clocking, and account access.
• Oversee new hire paperwork, I-9s, and system onboarding.
• Update HRIS and other unintegrated systems based on team member status changes, including but not limited to promotions, separations, and pay changes.
• Perform internal audits and run reports upon request such as team member files, I-9, systems, etc.
• Assign Zendesk tickets to correct People Ops representatives to ensure quick resolution of issues.

Skills:

• Strong interpersonal skills
• Ability to maintain confidentiality
• Adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
• Demonstrated initiative to take active role in future development
• Excellent written and oral communication skills
• Clear communication on all levels between team members, in presentations and in meetings
• Ability to effectively review and interpret varying types of information
• Ability to collect, analyze and present numerical data in a resourceful manner
• Work productivity skills including prioritization and planning; organized, accurate, and thorough approach to tasks; and self-assessment of work quality
• Self-Leadership skills including dependability, ability to follow instructions, responsiveness to feedback, and direction from management

Qualifications:

• Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:
• We are a community serving our community
• We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
• Profit creates opportunity
• We live with pride, passion, and purpose
• Care personally and communicate openly
• Serve yourself by serving others
• Primary schedule requires regular availability from 9 AM – 5 PM Monday through Friday, but some nights and weekends may be required, as needed.
• Ability to commute to Center City Philadelphia two days a week on a regular basis.
• Physical Requirements
• Able to stand, walk and smile for long periods of time
• Able to stoop and kneel
• Push, pull, lift or carry 35 lbs
• Ascend or descend ladders, stairs, ramps
• Strongly Preferred - Previous experience as a Student CEO or Team Lead in one of our cafes.