Deposit Operations - Debit Card Coordinator

Perform operational activities for the administration of the credit union's Visa credit and Debit card programs. Monitor card inventory, production reports, and services hosted by the credit union’s card processing vendors. Work with credit union's third-party plastic card vendors to resolve card performance issues and lead new product enhancements and changes to the existing plastic card services. Conducts routine audits and oversees external audits. Handle claim and fraud instance process for ATM, and Credit/Debit cards. Assist member services team in claims processing to ensure timeline requirements for provisional credit are met or the investigation has been completed. Make recommendations to Training Manager on required training for Plastic Card products.

• Perform operational activities pertaining to the VISA credit and/or Debit card programs, including the review, analysis and reporting of card inventory, production reports, and services hosted by the credit union’s card processor. Perform the daily processing of member travel notifications, falcon reporting, daily card reports for member service related functions, and card controls. Works directly with Lanco FCU’s 3rd party vendors to resolve plastics issues and concerns and lead new projects that relate to card enhancements and changes. Manages in-house card stock and supplies. Determines and conducts required audits and oversees outside audits when requested. Counsels and interviews members via telephone on proper claim procedures for ATM and Debit Card transactions and processes Cedit/Debit card fraud claims.
• Assists branch staff in completing required claim forms. Monitors outstanding requests against timeline requirements for provisional credit or completion of the investigation. Processes lost and stolen accounts and maintain files, including journals and correspondence.
• Supports the Loan Operations team in conducting Visa Credit card account support.
• Partners with the training department to assist with training that is needed for member service staff.
• Provide Deposit Operations support for all functions including, but not limited to garnishments, tax levies, subpoenas, wires, dormant accounts, deceased accounts, escheat accounts and member support.
• Performs back up operational duties for the Deposit Operations-ACH Coordinator that includes but not limited to ACH processing, bill payment, mobile deposit processing, stop payments and member inquiries.
• Performs back up operational duties for the Deposit Operations-ACH Coordinator that includes but not limited to ACH processing, bill payment, mobile deposit processing, stop payments and member inquiries.
• In conjunction with the Deposit Operations team help to resolve internal Help Desk inquiries for member services team.
• Provide support for IRA account processing and required tax reporting.

Job Type: Full-time

Pay: $16.36 - $24.39 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Volunteer time off
• Work from home

Physical setting:

• Office

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location: Hybrid remote in Lancaster, PA 17601