Collects co-pay and copy of the patient’s insurance identification card.
Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
Maintains strong current knowledge of policies and operating procedures.
Initiates calls as requested by Physician, Office Manager or other professional staff.
Responsible for opening/closing office duties as needed.
Photocopying, faxing, and distributing documents as required and in a timely manner.
Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.
Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
Practice and adhere to Stamford Health System’s “Code of Conduct” philosophy, SHIP’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
Completes required continuous training and education, including department specific requirements.
Complies with departmental organizational policies and procedures and adheres to external agency requirements.
Performs other duties as assigned.
High School Diploma or equivalent with a minimum of three years of related front office experience required.
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