Receptionist/Scheduler- Wilton Primary Care

JOB SUMMARY:

The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice.

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

· Greets and directs visitors/patients courteously and professionally.

· Obtains, verifies and/or updates patient demographic information.

· Collects co-pay and copy of the patient’s insurance identification card.

· Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.

· Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.

· Maintains strong current knowledge of policies and operating procedures.

· Initiates calls as requested by Physician, Office Manager or other professional staff.

· Responsible for opening/closing office duties as needed.

· Photocopying, faxing, and distributing documents as required and in a timely manner.

· Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.

· Maintain copy machines, ensuring all supplies are on hand; call for repair when required.

· Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.

· Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.

· Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.

· Completes required continuous training and education, including department specific requirements.

· Complies with departmental organizational policies and procedures and adheres to external agency requirements.

· Performs other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

· High School Diploma or equivalent with a minimum of three years of related front office or customer service experience required. If less than three years’ experience, then prior experience working at Stamford Health required.

· Demonstrated strong interpersonal, organizational skills.

· Effective communication skills, both verbal and written English proficiency required

· Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.

· Computer skills required (MS Office Word and Excel).

· Solid phone/customer service skills.

· Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).

· Ability to handle sensitive and confidential information.

· Ability to perform complex administrative tasks.

· Ability to work under pressure in a fast-paced and at times hectic environment.

· Careful attention to detail.

· Ability to work both in a team and independently.

Ability to demonstrate professionalism.

Job Type: Full-time

Pay: $18.75 - $23.72 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Wilton, CT 06897: Relocate before starting work (Required)

Work Location: In person