Schedule: M-F, 8:30am-5:00pm
The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice. The Primary Care practice is located on the in Norwalk, CT.
- Greets and directs visitors/patients courteously and professionally.
- Obtains, verifies and/or updates patient demographic information.
- Collects co-pay and copy of the patient’s insurance identification card.
- Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
- Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
- Maintains strong current knowledge of policies and operating procedures.
- Initiates calls as requested by Physician, Office Manager or other professional staff.
- Responsible for opening/closing office duties as needed.
- Photocopying, faxing, and distributing documents as required and in a timely manner.
- Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
- Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
- Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.
- Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
- High School Diploma or equivalent with a minimum of three years of related front office or customer service experience required. If less than three years’ experience, then prior experience working at Stamford Health required.
- Demonstrated strong interpersonal, organizational skills.
- Effective communication skills, both verbal and written English proficiency required
- Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
- Computer skills required (MS Office Word and Excel).
- Solid phone/customer service skills.
- Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
- Ability to handle sensitive and confidential information.
- Ability to perform complex administrative tasks.
- Ability to work under pressure in a fast-paced and at times hectic environment.
- Careful attention to detail.
- Ability to work both in a team and independently.
- We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.
Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system’s 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation.
Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center’s nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health’s Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center.