Address
Form of work
SalaryBBB’s mission is to be the leader in advancing marketplace trust. We do this by
Setting standards for marketplace trust
Encouraging and supporting best practices by engaging with and educating consumers and businesses
Celebrating marketplace role models
Calling out and addressing substandard marketplace behavior
Creating a community of trustworthy businesses and charities
BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics, intent, and working toward a diverse, inclusive and equitable marketplace. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.
BBB is looking for a high energy, enthusiastic customer service employee who can successfully demonstrate a positive attitude and provide consumers and businesses with phenomenal service.
In this position, this employee will:
Answer public phone lines and set an example of excellence in customer service. Receive, manage and send out all complaint correspondence within established time lines.
Update company reports as needed making certain reporting standards are met. Act and interact effectively and productively to provide timely, quality complaint handling. Build appropriate rapport with consumers and businesses. Listen attentively and actively to encourage open communication.
To be successful in this position candidates must:
Possess a sincere passion for customer service and offer superb telephone etiquette. Have excellent verbal and written communication skills and familiarity with Microsoft Word, Excel, and Outlook. Excellent people skills, good organizational skills, as well as reliable attendance are required.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
