Receptionist (Clerk Typist 2) (Local Government) - Lehigh County Children & Youth

Salary: $35,890.00 Annually
Location :Lehigh County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2024-73592-L0032
Department:Local Government
Division: HS Lehigh Co Child Welfare Ser
Opening Date: 01/16/2024
Closing Date: 1/29/2024 11:59 PM Eastern
Job Code: L0032
Position Number: 80005605
Union: SEIU
Bargaining Unit: LG
Pay Group: LG
Bureau / Division Code: 88212739
Bureau / Division:Lehigh County Children & Youth
Worksite Address: 17 South 7th Street
City: Allentown, Pennsylvania
Zip Code: 18101
Contact Name: Danielle Guarna
Contact Phone: 610.782.03171
Contact Email: danielleguarna@lehighcounty.org
THE POSITION
Would you like to join forces with an agency whose mission is to protect children from abuse and neglect and strengthen families? If so, the Lehigh County Office of Children & Youth Services (OCYS) is currently seeking a Clerk Typist 2 to perform various receptionist duties and assist with the overall functionality of the office. Apply today to work in a supportive team environment and help accomplish our goals!
DESCRIPTION OF WORK
As a Clerk Typist 2 within this office, you must possess strong organizational skills, as you will be responsible for maintaining current phone lists and managing the "Daily Schedule" which records the office attendance of all staff along with meetings and overnight staffing. Excellent interpersonal skills are exercised regularly when interfacing with staff and the public. This position answers three incoming phone lines and completes transfers as appropriate in addition to recording all voice messages from the previous night. You will process incoming mail and retrieve and distribute all incoming faxes at the reception area. Process the dispatch fax each morning, file in the binder, and complete the monthly log. Additional duties include assigning bus passes and maintaining the log for the Fiscal Department, contacting the Language Line for bi-lingual calls, and confirming on-call staff assignments on a daily basis.
Work Schedule and Additional Information:

• Full-time employment
  
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
  
• Salary: In some cases, the starting salary may be non-negotiable.
  
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
LIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerk Typist 1 and educational development to the level of eighth grade; or
  
• Completion of a high school business curriculum which included at least one typing course; or
  
• Any combination of equivalent experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
  
• Hiring preference for this vacancy will be given to candidates who live within Berks, Carbon, Monroe, Northampton, Schuylkill, and Lehigh counties. If no eligible candidates who live within these counties apply for this position, candidates who reside in other counties may be considered.

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.

• This position falls under the provisions of the Child Protective Services Law.

• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
  
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
  
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
  
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and Local Government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
  
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
  
• Your score is valid for this specific posting only.
  
• You must provide complete and accurate information or:

• your score may be lower than deserved.
  
• you may be disqualified.

• You may only apply/test once for this posting.
  
• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
Have you been employed by a Pennsylvania Local Government agency in a civil service covered position as a Clerk Typist 1 for six or more months full-time?

• Yes
• No

02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.)
03
Have you completed a high school business curriculum which included at least one typing course?

• Yes
• No

04
Do you possess six or more months of clerical typing experience?

• Yes
• No

05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
06
How much college coursework have you completed?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.

• 15 credits or more
• Less than 15 credits
• None

07
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our

• Yes

08
WORK BEHAVIOR 1
Sorts, files, and retrieves documents.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
• B. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.
• C. I have NO experience related to this work behavior.

09
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name of the employer(s) where you gained this experience
2. The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)
3. The actual duties you performed
4. Your level of responsibility

10
WORK BEHAVIOR 2
Enters information into the computer.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience entering information into a computer and formatting it according to established standards.
• B. I have experience entering information into a computer using previously formatted documents or templates.
• C. I have NO experience related to this work behavior.

11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name of the employer(s) where you gained this experience
2. The type(s) of data you entered into the computer
3. The actual duties you performed
4. Your level of responsibility

12
WORK BEHAVIOR 3
Answers phone calls and provides assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience answering phone calls external contacts, providing assistance or information to inquiries, and forwarding complicated inquires to other staff for follow-up.
• B. I have experience answering phone calls from other internal staff members or occasionally from external contacts; however, answering phone calls from external contacts was not a routine function of my job.
• C. I have NO experience related to this...