Receptionist

Love what you do! Support the pros behind the shows.

Work for a company that treats its employees like family! After all, Full Compass Systems is a family-owned business that has almost 50 years’ worth of building relationships with our employees and customers. We are a one-stop shop for anything audio, video, lighting, and musical equipment related. We work with Fortune 100 companies, start-up companies, and every type of organization in between. Benefits Include:

Hybrid schedule

On-site restaurant

Volunteer Time Off

Paid Time Off

Health/Dental/Vision Insurance

401(k)

Position Summary

The Receptionist answers the phone in a friendly, helpful manner; directs calls to the appropriate person or department; and greets customers and visitors.

Essential Job Functions

• Answer incoming calls in a pleasant, helpful manner and direct/transfer them to the appropriate person/department.
• Greet and assist customers, visitors, and vendor reps as they arrive; provide vendor reps with a vendor packet.
• Provide callers with information such as company address, directions, fax numbers, website address, etc.
• Notify staff of deliveries to the front desk.
• Enforce PCI compliance by requiring visitors and vendors to sign-in and wear a visitor or vendor badge.
• Maintain AX customer database by completing daily leads distribution and monitoring the Account Management Inbox.
• Utilize SalesForce for customer information management.
• Weekly assigned projects dictated by the Sales Operations Manager and/or Reception Lead.
• Other duties as assigned.

Required Education and Experience

• High school diploma, or equivalent.
• At least 1 year of office experience required.

Preferred Education and Experience

• Customer service experience preferred.

Qualifications

• Working knowledge of Microsoft Office Suite.

Competencies

• Effective team player.
• Ability to prioritize and manage multiple projects at once.
• Excellent verbal and written communication skills.
• Reliable and able to adhere to the provided work schedule.