Receptionist

Background: Pathways for Change, Inc. (Pathways) is an Agency serving diverse communities within Central Massachusetts including the Greater Worcester, Southbridge, Fitchburg and Gardner areas. Our mission is to provide comprehensive services to survivors of sexual violence and their significant others as well as education geared toward ending violence. Pathways embraces a feminist philosophy in all of its work. Our services within our Counseling program include a 24-hour hotline, crisis intervention, individual counseling, support groups, and medical & legal advocacy. Through our Outreach program we provide prevention education, professional training, the Worcester County Clothesline Project, and outreach activities. Our work is based on the experiences of Survivors of sexual violence and our commitment to diversity and accessibility to multicultural communities.

The Receptionist is a member of the Administrative Team, responsible for the smooth operation of the Agency’s reception environment.

Primary Responsibilities: Under the guidance of the Office Manager, the Receptionist’s duties and responsibilities include greeting guests as they enter and notifying the appropriate staff of their arrival; answering and properly directing incoming phone calls; providing administrative support to ensure efficient operation of the office; support managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures. Ability to effectively communicate via phone and email ensuring that all Receptionist duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).
• Answer phones and transfer to appropriate staff. Transfer all hotline calls to the Counselor on duty.
• Greet and direct clients and visitors. Provide information by answering questions and requests.
• Distribute incoming mail and faxes. Take items to the Post Office to be mailed, as needed.
• Maintain inventory of office supplies. Provide Office Manager with list of supplies to be ordered weekly, or as needed.
• Assist in resolving office-related malfunctions and respond to requests or issues.
• Take accurate minutes of meetings
• Assist the Office Manager in ensuring the operation of facility and office equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Pathways for Change, Inc. is an equal opportunity/ affirmative action employer, committed to cores values of inclusion, empowerment and social justice. As a multicultural organization, we actively encourage applicants who represent the broadest range of cultural, ethnic and economic diversity. We are dedicated to a policy of non-discrimination in employment on any basis of race, color, religion, national origin, ancestry, gender, age, disability, sexual orientation, HIV status, marital status, pregnancy, childbirth or children, past involvement in a discrimination complaint, veteran status, genetic information, status as a recipient of public assistance, or other criteria protected by law.

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Job Type: Full-time

Pay: $19.24 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 3 years (Required)

Work Location: In person