Receptionist

Receptionist

Job Title: Receptionist
Reports to: Assistant Salon Leader/Salon Leader

Job Responsibilities and Duties:

• Assess customers' needs and provide information and assistance on product services and features
• Drive sales with product knowledge and market-driven enthusiasm
• Maintain merchandising standards and keep the selling floor stocked with merchandise
• Addressing customer complaints. Must also be able to deal with customer refunds courteously and professionally.
• Maintains a professional attitude with sincerity and enthusiasm reflecting the store's commitment to our customers.
• Actively seek out consumers shopping in-store and offer assistance
• Answer questions about products, services, and store policies
• Inform customers about sales and promotions
• Process payments for purchases
• Discuss products offered and available alternatives
• Cross-sell merchandise and services
• Ensure proper customer service by teaming with co-workers
• Establish trust relationships with customers
• Attend and participate in salon meetings
• Assist with physical inventory counts
• Monitor loss prevention activities

Receptionist requirements:

• Basic understanding of sales principles and customer service practices
• Knowledge of customer and market dynamics and requirements
• Solid communication and interpersonal skills
• Ability to read, write, and effectively communicate with customers, peers, and management
• Telephone etiquette
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative independent of direct supervision
• Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping,kneeling, crouching, and climbing ladders.
• Must be able to work in a fast-paced environment
• Available to work a variety of hours, which may include early mornings, evenings, and weekends
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
• Customer service focus

Skills & Proficiencies:

• Excellent Customer Service
• Organization
• Sales
• Merchandising
• Product Knowledge
• Basic Math
• Dependability
• Attention to Detail
• Time Management
• Team Player
• Written and Verbal Communication
• Interpersonal Skills
• Receiving
• Marketing
• Multi-tasking

The company will consider requests to modify the job description or exceptions based on legally protected religious observances, as reasonable accommodations to an employee's disability, or as otherwise required by law.