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SalaryAbout This Location:
Reisterstown Pet Resort & Spa is a full-service animal care facility offering lodging, grooming, and daycare located on 7 acres in Reisterstown, MD. We are looking for the right candidate to join our growing facility.
Overview:
Responsibilities / Qualifications:
Do you love spending time with animals and talking with people about their passion for pets? If so, consider joining our growing team of dedicated animal care professionals.
Reisterstown Pet Resort & Spa is a full-service animal care facility offering lodging, grooming, and daycare located on 7 acres in Reisterstown, MD. We are looking for the right candidate to join our growing facility.
Overview:
As a Reservation Specialist you will:
- Turn incoming inquiries from potential guests into booked reservations
- Demonstrate relationship building expertise by maintaining contact with existing customers to increase interest and utilization of products and services
- Coordinate and process confirmation calls for upcoming reservations and events
- Sell activity packages to see to the comfort and satisfaction of all guests
- Work and communicate well with kennel techs, receptionists, and groomers to further enhance
- Efficiently process lodging, grooming and daycare reservations using the KennelSoft Atlantis Program
- Work in a call center environment with high call volume
- Excellent customer service and communication skills are a must
Responsibilities / Qualifications:
- Utilizing standard office/business equipment.
- Flexible schedule including some weekend and holiday shifts.
- Experience with veterinary software is preferred.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Possession of organizational skills.
- Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
- Salary range between $15.00-$16.00/based on experience
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Short Term Disability
- Paid Time Off (Vacation & Public Holidays) - for eligible positions only
- SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
- Teladoc- FREE doctor access 24/7
- Discounted Veterinary Care
- EAP (Employee Assistance Program)
- A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
- Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!
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