Address
Form of workSalary : $47,688.00 - $64,092.00 Annually
Location : Snohomish County - Everett, WA
Job Type: Full Time - Permanent
Job Number: 2023-14701
Department: Employment Security Department
Division: Employment Connections
Opening Date: 12/14/2023
Closing Date: 12/28/2023 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
The ideal candidate will be open and respond well to change, with the ability to demonstrate empathy and adapt to approaches in problem solving while being respectful of cultural differences with clients and partners. They are highly organized, a strategic thinker, and skilled at remaining calm under pressure.
The Washington State Employment Security Department is hiring an Employment Development Specialist to join the WorkSource Everett Team. Our Employment Development Specialists are a critical piece of our mission of providing our services to job seekers and employers. As a member of our WorkSource center team, you will use compassion and empathy to provide our customers with information about the full range of agency services and programs.
Duties
As an Employment Development Specialist, you will provide direct and integrated services to job seekers and employers both inside the WorkSource office and in justice-involved spaces. This position represents the RESEA program and re-entry services for justice-impacted individuals. In this role, you will have the opportunity to connect job seekers to resources, educational opportunities, and gainful employment. Your ability to lead with empathy, listen to understand, and form meaningful connections based on trust will be key to your success as a Re-entry Employment Specialist. This role is more than a job; it's an opportunity to make a real difference!
This role is located in Everett, WA at 3201 Smith Ave, Everett, WA 98201 and offers a hybrid schedule of 4 days in office and 1 day of remote work.
Some of what you will do:
To request a detailed position description click here.
About the Employment Connections Division:
Employment Connections (EC) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). EC administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to our partners.
Qualifications
Required:
A combination of education and/or relevant experience that totals six (6) or more years.
OR A Bachelor's degree and two years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience.
OR One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state's Employment Security agency.
Additionally, the ideal candidate will be skilled in the following areas:
Effective Communication: You have a talent for both written and verbal communication that expresses information quickly and effectively with the customer's perspective in focus.
Critical Thinking: You use purposeful and reflective judgement to process, analyze, interpret, explain, and recommend ideas for improved effectiveness.
Accountability: You own your work and mistakes and see setbacks as an opportunity for growth.
Customer Service: You demonstrate that excellent customer service begins with really listening to the customer, asking questions to discover highest need, and assisting the customer in creating an individualized solution that includes opportunities for continued collaboration.
Inclusiveness: You actively work to live out our Agency's values (see ESD mission and values) by embracing diversity, different perspectives, and ensuring our workplace is a welcoming, possibility-infused resource for all customers and coworkers.
Team-Player: You support coworkers, encourage others to participate, and address conflict when necessary.
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
Additional Requirement of Employment:
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Why work with us?
Ouragency's mission and valuesdrive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team, orWashington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) o...
Location : Snohomish County - Everett, WA
Job Type: Full Time - Permanent
Job Number: 2023-14701
Department: Employment Security Department
Division: Employment Connections
Opening Date: 12/14/2023
Closing Date: 12/28/2023 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
The ideal candidate will be open and respond well to change, with the ability to demonstrate empathy and adapt to approaches in problem solving while being respectful of cultural differences with clients and partners. They are highly organized, a strategic thinker, and skilled at remaining calm under pressure.
The Washington State Employment Security Department is hiring an Employment Development Specialist to join the WorkSource Everett Team. Our Employment Development Specialists are a critical piece of our mission of providing our services to job seekers and employers. As a member of our WorkSource center team, you will use compassion and empathy to provide our customers with information about the full range of agency services and programs.
Duties
As an Employment Development Specialist, you will provide direct and integrated services to job seekers and employers both inside the WorkSource office and in justice-involved spaces. This position represents the RESEA program and re-entry services for justice-impacted individuals. In this role, you will have the opportunity to connect job seekers to resources, educational opportunities, and gainful employment. Your ability to lead with empathy, listen to understand, and form meaningful connections based on trust will be key to your success as a Re-entry Employment Specialist. This role is more than a job; it's an opportunity to make a real difference!
This role is located in Everett, WA at 3201 Smith Ave, Everett, WA 98201 and offers a hybrid schedule of 4 days in office and 1 day of remote work.
Some of what you will do:
- Greet and engage customers at the front desk reception area to understand their needs and direct them to appropriate services.
- With the assistance of staff, conduct group and individual in-depth interviews, partial and full registrations, and review items such as job readiness, employment barriers, and other relevant areas to the customer's need.
- Provide information to customers about the full range of agency services and programs, explain the requirements, and direct them to the appropriate internal or external resources and/or support services.
- Provide career and/or employment guidance and training information, refer customers to job search training providers and/or resources through WorkSource and/or partner services.
- Outline labor market information and opportunities, assist with development of action/job search plans, and refer customers to WorkSourceWA and/or other external job openings.
- Record and maintain notes, service plans, and performance outcomes in multiple data management systems.
- Schedule and conduct interviews, review customer unemployment claims to ensure claimants meet work search requirements under the Unemployment Insurance laws, and develop action plans or work search directives.
- Facilitate Job Hunter series and other employment related workshops.
- Answer phone calls and direct to the appropriate team as well as providing timely responses to email and face-to-face interactions.
- Collaborate with WorkSource partners regarding enrollments, programs guidelines and services.
- Sustain relationships with employers and the community and keep them informed of available internal and external resources referrals.
To request a detailed position description click here.
About the Employment Connections Division:
Employment Connections (EC) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). EC administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to our partners.
Qualifications
Required:
A combination of education and/or relevant experience that totals six (6) or more years.
OR A Bachelor's degree and two years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience.
OR One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state's Employment Security agency.
Additionally, the ideal candidate will be skilled in the following areas:
Effective Communication: You have a talent for both written and verbal communication that expresses information quickly and effectively with the customer's perspective in focus.
Critical Thinking: You use purposeful and reflective judgement to process, analyze, interpret, explain, and recommend ideas for improved effectiveness.
Accountability: You own your work and mistakes and see setbacks as an opportunity for growth.
Customer Service: You demonstrate that excellent customer service begins with really listening to the customer, asking questions to discover highest need, and assisting the customer in creating an individualized solution that includes opportunities for continued collaboration.
Inclusiveness: You actively work to live out our Agency's values (see ESD mission and values) by embracing diversity, different perspectives, and ensuring our workplace is a welcoming, possibility-infused resource for all customers and coworkers.
Team-Player: You support coworkers, encourage others to participate, and address conflict when necessary.
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
Additional Requirement of Employment:
- Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
- Background check required: The candidate will be working within justice-involved spaces, requiring them to pass a background check to gain access to the justice system. **Background check required: This position requires a state and federal background check due to working with justice-impacted individuals.
- Must have internet service with speeds of 10mbps download and 2MB upload.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Why work with us?
Ouragency's mission and valuesdrive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team, orWashington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) o...
