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Form of workFun & Energetic Work Environment! Join the Real Floors Team today!
Job Title: Customer Support Specialist
Location: Albuquerque, NM 87121
Reports To:Customer Service Manager
We are proud to announce Real Floors has become the leading supplier of flooring to the multifamily industry nationwide, and we are seeking a top-notch Customer Support Specialist to join our dynamic team in Albuquerque, NM!
Company Overview: Real Floors, Inc. has been named a Top Workplace for 8 years in a row! With over 36 years of experience, we specialize in installing flooring for apartment buildings, student housing, and more recently to the growing single-family rental homes market. Join our close-knit, family-oriented team and enjoy fantastic benefits as we continue to prioritize the well-being and happiness of our employees.
Job Overview: In this role, you will play a crucial part in our company's success by efficiently handling incoming orders through multiple channels, including phone, email, and our online customer portal. Additionally, you will serve as a vital link between our customers and flooring installers, ensuring smooth communication and timely resolution of job site issues. As our business continues to expand, we require a fast learner who can adapt to changing demands and deliver results promptly. If you are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Essential Responsibilities:
Job Title: Customer Support Specialist
Location: Albuquerque, NM 87121
Reports To:Customer Service Manager
We are proud to announce Real Floors has become the leading supplier of flooring to the multifamily industry nationwide, and we are seeking a top-notch Customer Support Specialist to join our dynamic team in Albuquerque, NM!
Company Overview: Real Floors, Inc. has been named a Top Workplace for 8 years in a row! With over 36 years of experience, we specialize in installing flooring for apartment buildings, student housing, and more recently to the growing single-family rental homes market. Join our close-knit, family-oriented team and enjoy fantastic benefits as we continue to prioritize the well-being and happiness of our employees.
Job Overview: In this role, you will play a crucial part in our company's success by efficiently handling incoming orders through multiple channels, including phone, email, and our online customer portal. Additionally, you will serve as a vital link between our customers and flooring installers, ensuring smooth communication and timely resolution of job site issues. As our business continues to expand, we require a fast learner who can adapt to changing demands and deliver results promptly. If you are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Essential Responsibilities:
- Efficiently process and manage incoming customer orders from various channels, including phone, email, and the online customer portal.
- Accurately record order details, product specifications, quantities, and delivery information.
- Demonstrate meticulous attention to detail when processing orders, recording information, and communicating with customers and installers.
- Identify and address any issues, discrepancies, or challenges related to orders and installations.
- Collaborate closely with internal departments, such as sales and warehouse, to address any issues or discrepancies related to orders.
- Answer customer phone calls; provide appropriate solutions or direct them accordingly.
- Communicate with subcontracted flooring installers via SMS regarding job site deliveries.
- Perform additional duties as necessary to support the team and company goals.
Qualifications:
- 2+ years of experience providing phone-based customer support preferred.
- Bilingual in English and Spanish required.
- Ability to accurately perform data entry while speaking on the phone.
- Detail-oriented, self-motivated, and organized.
- Proactive problem solver – takes initiative to identify, research, and resolve problems as they arise; willing to help others when needed to solve issues.
- Able to correspond effectively and professionally via email.
- Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
- Flooring industry experience is a plus but is not required.
AMAZING BENEFITS:
⭐ 8 Paid Holidays
⭐ FREE $15k Life Insurance
⭐ FREE access to a Financial Advisor
⭐ FREE Long and Short Term Disability Insurance
⭐ Employee loan program - 0% interest
⭐ Gym membership reimbursement
⭐ Health, Dental, & Vision Care Insurance options
⭐ Retirement 401(k) + 25% company match up to 15%
⭐ Chance to enroll in Real Floors University 3-week program
⭐ Annual discretionary bonus
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
