Summary/Purpose
Ensure part quality by addressing end user, customer, internal, or supplier concerns
Essential Duties and Accountabilities:
- Support activities maintaining the quality of the products within the production process
- Act as the voice of the customer to JTEKT departments
- Analyze for root cause and verify corrective action effectiveness for internal and external nonconformances
- Develop and conduct audits on systems or products
- Support launch activities for new or revised products
- Contribute to quality, health, safety, and environmental maintenance
- Support other JTEKT facilities and travel as required
- Work daily overtime and Saturdays and/or Sundays when directed by immediate supervisor or, as necessary, to complete essential job duties.
- Perform other duties as assigned
- This position has no supervisory responsibilities
- Excellent verbal and written communication skills
- Ability to work effectively with customers, suppliers, and all levels of the JTEKT organization
- Self-motivated and able to work without close supervision
- Strong statistical and analytical skills
- Experience in tight tolerance machining and assembly manufacturing
- Experience in using simple gages (micrometers, calipers, etc.)
- Ability to travel, as required, to customers, suppliers, and to provide quality support to all JTEKT facilities
- Basic knowledge of applicable quality, health, safety, and environmental management systems
Education and Experience:
- Bachelor’s Degree in Engineering, Math, Physics, or other related fields of study
- 5+ years of quality and/or engineering related experience in a manufacturing environment
- ASQ and/or Six Sigma Certification is preferred
- Sit with intermittent walking
- Manual dexterity for such duties as stapling, collating, sorting, filing, typing, and writing
- Communicate (hearing and speech) with individuals in person, by phone, or through VOIP
- Visually read reports, computer screen, etc.
- Maintain a minimum of 8 hours worked/day, 5 days/week