Mass Spec Service Associate

WHO ARE WE?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

WHAT CAN SHIMADZU OFFER YOU?

• Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
• Competitive Compensation: Day 1 Benefits and competitive salary.
• Retirement Benefits: Matching 401K and a Profit-Sharing Program.
• Health Benefits: Flexible Spending/Health Savings Accounts.
• Performance Bonuses: Variable Pay Plan for commission and incentive roles.
• Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
• Education: Tuition Assistance Program for both graduate and undergraduate levels.
• Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
• Well-being: Comprehensive Corporate Wellness Program.
• Work Flexibility: Business casual Dress Attire & casual (jeans) Friday!
• Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
• Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).

POSITION SUMMARY:

• The individual in this position is responsible for a wide variety of service related support functions including, but not limited to, the repair, maintenance, after hours phone support and installation of Shimadzu products. Additionally, responsibilities include the support of regional staff as well as other related duties that may be assigned from time to time. The expectation is for this position to advance to MS Service Specialist I and accept the required additional responsibilities within 12-18 months.
• This position is responsible for the repair, maintenance, and installation of those products sold by Shimadzu Scientific Instruments anywhere within the company’s market area. Direct area of support is the regional territory for Mass Spec and related products.
• This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.

ADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• The repair, maintenance, and installation of those products sold by Shimadzu Scientific Instruments or its representatives. (daily)
• Assist in the development of preventative maintenance procedures for Shimadzu products as required. (weekly)
• The maintenance and control of repair parts inventories within the position's assigned region in accordance with the administrative policies as defined by the Service Center in Columbia, Md. (weekly)
• Assist with providing customers and other personnel with the necessary technical support (phone, FAX, E-Mail etc.) and documentation required to effect instrument repairs, maintenance, and installations. (daily)
• Repairing instruments returned to the Regional Service Center in a timely manner. (weekly)
• Travel with more senior personnel as required to learn how to provide service support to customers and other SSI personnel. (weekly)
• Timely submission of all required paperwork and reports. (weekly)

SCOPE:

• This position's primary focus is to learn how to provide quality, efficient service to our customers and to support the other Service, Technical Support, and Sales & Marketing staff in the performance of the same. Will report directly to the Regional Service Manager and will work in conjunction with Corporate Service management as needed.

KNOWLEDGE REQUIREMENTS:

PROBLEM SOLVING REQUIREMENTS:

• Incumbent should have the aptitude to learn how to troubleshoot and resolve instrument problems, perform installations, and provide, when necessary, customer support. Incumbent must also be capable of successfully running standard samples and reading/interpreting the chromatography to determine if the instrument is functioning properly. Must be able to resolve basic applications related customer problems, through exercising independent discretion and judgment based on company policies/protocol.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• A bachelor’s degree in Chemistry or a closely related field is required. Incumbent should have some familiarity with laboratory instrumentation and basic mechanical knowledge in-order to support mass Spec instruments.
• At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment

SUPERVISORY RESPONSIBILITIES:

• None

PHYSICAL DEMANDS:

• Frequent lifting or with other means for movement of instrumentation/parts. May include frequent bending, standing, stooping, walking, talking, sitting/driving for long periods of time and pulling/pushing of instrumentation/parts can also be expected. Incumbent must be able to lift up to 40 pounds routinely throughout the work day. Additionally, will be required to assist with lifting heavier amounts of weight. Incumbent must have use of hand to finger senses, in-order to use and grasp hand tools to repair instrumentation. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

SAFETY/PERSONAL PROTECTIVE EQUIPMENT:

• Position is required to maintain proper housekeeping and safety standards in-particular to lab safety protocol. Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.

WORK ENVIRONMENT:

• This position is home based and will require daily travel to customer locations and/or the regional office. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team. Incumbent may work at several different work sites during-the-course of a business day in-order to support the needs of Shimadzu customers.

EEO Statement

Shimadzu Scientific Instruments is an equal opportunity employer and federal contractor or subcontractor. As applicable, the parties agree that they shall abide by the requirements of 41 CFR Section 60-1.4(a); 41 CFR Section 60-300.5(a); 41 CFR Section 60-741.5(a); and 29 CFR Part 471, Appendix A to Subpart A with respect to affirmative action program and posting requirements, and that these requirements are incorporated herein. These regulations require that covered prime contractors and subcontractors ensure nondiscrimination and take affirmative action in employment to employ and advance qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, and protected Veteran status. These regulations also prohibit covered contractors from taking adverse action against applicants or employees because they have inquired about, discussed, or disclosed their or their co-worker’s compensation information in certain situations.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)