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SalaryJOB SUMMARY
Does this mistaek drive you crazy? If you can't let go of errors like that, you might be the right candidate for our team.
We seek an experienced Quality Assurance (QA) Manager to lead our QA team. The ideal candidate will have a strong background in software quality assurance, a keen eye for detail, and a passion for driving the highest quality standards. As a QA Manager, you will oversee developing and implementing quality assurance and testing strategies to ensure digital product excellence.
This position will lead the QA function and team responsible for the quality assurance of the next generation of GoHealth Urgent Care digital applications on the web, mobile app, conversational AI voice & chat, and Salesforce cloud applications. This QA Manager will play a key role in developing patient, provider, and staff-facing digital applications to achieve outcomes such as allowing patients to complete their demographic and insurance details efficiently and securely and feed the information into the electronic medical record system.
The ideal candidate will be a hands-on manager, capable of directly diving into QA tasks to assist team members or support the project whenever necessary, ensuring our commitment to quality and timeliness is consistently upheld. This position requires a deep understanding of software development methodologies, regulatory requirements, and healthcare industry standards.
The role will require collaboration with diverse roles, including members of the digital team, operations staff, and others within the IT team. It will require excellent problem-solving skills to anticipate and solve complexities before software deployment/launch.
Join us to be a part of a forward-thinking team committed to quality and the continuous improvement of our products and services. You will be collaborating with a passionate team of people, moving exciting projects forward, and working to deliver an effortless patient and staff experience.
JOB REQUIREMENTS
Education
- 4-year bachelor’s degree or greater required (or equivalent experience)
Work Experience
- 3+ years of prior experience in a QA leadership or manager role working with web-based applications, with demonstrated hands-on expertise in QA methodologies and the ability to lead, manage, coach, and mentor junior engineers.
- 4+ years of prior experience in a senior QA engineer or lead role in a web based application team, where responsibilities included designing test plans, leading testing efforts, and mentoring junior QA engineers.
Required Licenses/Certifications N/A
Additional Knowledge, Skills and Abilities Required
- Strong knowledge of software development life cycle concepts, software testing methodologies, testing best practices and frameworks, and tools like Confluence, Jira.
- Excellent leadership and team management skills, with the ability to motivate and mentor team members.
- Strong analytical and problem-solving skills with meticulous attention to detail and ability to guide or coach QA team members on debugging and testing best practices to investigate defects.
- Experience working in the healthcare industry, with a solid understanding of healthcare regulations (e.g., HIPAA) and compliance requirements.
- Hands-on experience with test automation tools and frameworks (e.g., Selenium, Appium, etc.).
- Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Strong sense of ownership, accountability, and drive to release stable and quality features to end users.
Additional Knowledge, Skills, and Abilities Preferred
- Experience with Scaled Agile Framework (SAFe) or Scrum processes.
- Experience/knowledge of security testing processes, including penetration tests and vulnerability scans.
- Experience with cloud computing resources such as Microsoft Azure or AWS.
- Experience with containerized application deployment such as Kubernetes
ESSENTIAL FUNCTIONS
- Lead, mentor, and manage the QA team, fostering a culture of quality and continuous improvement across all aspects of product testing and assurance.
- Ability to be a hands-on manager, capable of diving into QA tasks to assist team members or support the project whenever necessary.
- Develop, implement, and continuously refine QA testing strategies and plans to ensure software meets all specifications, functional requirements, and quality standards.
- Collaborate with development teams and other stakeholders to integrate QA processes seamlessly into the software development lifecycle, ensuring early identification of issues.
- Provide oversight and guidance over the creation, maintenance, and execution of comprehensive test plans, test cases, and QA documentation, ensuring coverage across all product features and scenarios.
- Monitor, evaluate, and report on testing results, quality metrics, and bug reports, identifying trends and areas for improvement to enhance digital product quality.
- Develop and implement a comprehensive QA strategy that aligns with the organization's goals and objectives for healthcare software development.
- Manage the QA testing environment strategy, ensuring it accurately reflects customer use cases and real-world scenarios for more effective testing outcomes.
- Lead and mentor a team of QA engineers, providing guidance, training, and support to ensure the team's effectiveness and productivity.
- Provide strategy and the adoption of automated testing tools and frameworks to increase efficiency and coverage of testing processes.
- Lead the investigation and resolution of complex quality issues, working closely with development teams to ensure timely and effective solutions.
- Drive the adoption and implementation of test automation frameworks and tools to streamline testing processes and improve efficiency.
- Ensure compliance with industry quality standards, best practices, ADA, and regulatory requirements, updating QA processes to maintain compliance.
- Communicate QA progress, challenges, and successes to digital and business leadership, providing insights and recommendations to guide strategic decisions.
- Foster a collaborative environment that encourages innovation in QA practices and tools, promoting sharing knowledge and expertise within the team.
- Ensure resources are allocated effectively to meet testing needs and support quality objectives.
- Participate in Agile program increment (PI) planning sessions, providing QA insights and advocating for quality considerations in product development.
- Lead quality assurance audits and participate in software release processes, ensuring quality goals are met before deployment.
