Qa Manager (Remote - Us)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2024-25.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

Job Summary

The QA Manager directs the entire quality assurance process to ensure the delivery of high-quality web and mobile software products. This role is responsible for defining the QA strategy, planning the testing activities, managing the test resources, reporting the test results, and ensuring compliance with quality standards. This includes coordinating cross-functional processes across QA disciplines (manual, automated) as well as managing testing throughout various techniques (unit, integration, end-to-end, visual, etc.). This position reports directly to the VP, Product (Nliven) and works closely with the VP, Engineering (Nliven).

This position is full-time and fully remote.

Essential Duties and Responsibilities

• Develop and implement a comprehensive QA strategy aligned with company goals.

• Lead and manage the QA manual and QA automation teams.

• Set quality standards, determine metrics, and evaluate execution.

• Implement improvements to enhance efficiency and effectiveness in the QA process.

• Coordinate with other departments to ensure quality standards are being met and identify any problem areas that may affect the development process.

• Oversee the translation of manual test cases into requirements for automated test cases.

• Manage systems for tracking issues and bugs throughout the process.

• Identify new techniques and tools introduced into the marketplace for automated testing and experimenting with their effectiveness.

• Work with the engineering team to guide their test case development at various levels of testing: unit, integration, end to end, visual, etc.

• Review test runs & investigate failed test cases.

• Ensure the QA Lead, Manual and QA Lead, Automation are operating effectively and managing their reports effectively.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Minimum Requirements

• Five or more years of relevant experience working in software QA.

• Manual testing and automated testing experience.

• Prior Ticketing Industry (or similar field) experience.

Preferred Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field.

• Advanced programming skills including automation systems and databases.

• Understanding of SQL database queries/updates/deletes.

• Experience with physical equipment testing.

Essential Skills

• Strong oral and written communication skills.

• Ability to work independently and manage multiple projects and deadlines.

• Possess strong analytical and problem-solving skills.

• Excellent organizational skills and meticulous attention to detail.

Equipment/Software/Tools

• Microsoft Office

• Google Suite

• Slack

• JIRA

• Testrail

Our Core Values

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

Compensation & Perks

• Base annual salary range of $125,000 - $135,000
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Learning & development opportunities
• Flexible scheduling
• Generous PTO and holiday schedule
• Remote work environment

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.