Bilingual Customer Support jobs in Chicago, IL

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CUSTOMER SUPPORT ADVOCATE

Develop expertise in our platform and become a subject matter expert for our customers, keeping on top of updates in each release. Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and r...

CompanyBrightwheel
AddressUnited States
CategoryInformation Technology
Job typeFull-time
Date Posted a month ago See detail

Customer Support Advocate

Brightwheel

United States

Develop expertise in our platform and become a subject matter expert for our customers, keeping on top of updates in each release. Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and r...

Customer Support Specialist

Elevenlabs

Remote

Rapid Response: Quickly and effectively resolve Customer Support tickets, ensuring a seamless user experience and customer empathy.. Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot...

Customer Support Agent (HCF)

Clipboard Health

Remote

Process customer contact and deliver prompt solutions through phone, chat, and email. Communicate and collaborate with different departments. Investigate, research, and resolve customer issues. Handle tough and dissatisfied custom...

Customer Support Team Leader(Global)

Clipboard Health

United States

Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%. Providing frequent coaching to agents based QA feedb...

Customer Support Associate

Swing Education

United States

Provide high quality, efficient and helpful responses to customer requests through channels like Zendesk emails/tickets, livechat and phone. Suggest, update, and create content for our external Help Center and internal knowledge b...

Customer Support Engineer - Raleigh/Durham/RTP, NC​​​​​​​

Oxford Instruments

Remote - United States

Install, and ensure the operation of assigned systems and options to factory performance specifications. Perform Basic User Familiarization Training at installations. Ensure the customer is aware at all times of the correct meth...

Customer Support Engineer -Montreal/Ottowa Canada

Oxford Instruments

Remote - United States

Install, and ensure the operation of assigned systems and options to factory performance specifications. Perform Basic User Familiarization Training at installations. Ensure the customer is aware at all times of the correct meth...

Customer Support Supervisor

Grundfos

Lenexa, KS

Lead the defined business strategies for the CSSC department. Provide supervision and direction to Frontline teams assigned to department while ensuring that department breaks, vacations, and openings are anticipated and covered s...

Field Customer Support Specialist (Collections)- Boston/Roslindale MA

Upbound Group

Massachusetts, United States

Coordinate with collections team to assist in resolving past due accounts. Maintain accurate records of past due account activity. Maintain accurate records of all field activity. Complete customer field visits in a timely manner...

Head of Technical Customer Support

Typeform

United States

Leading, Supporting, and Developing a team of Technical Support Engineers who are responsible for responding to user inquiries, delivering a high caliber customer experience, and collaborating on external and internal troubleshoot...

VP, Customer Support

Inovalon

Remote

$200,000 - $220,000 a year

1) Develop and maintain "expert-level" knowledge regarding products, services, capabilities, infrastructure, and operations of Employer and its affiliates, the marketplace, competition, strategic positioning, threats and direction...

Customer Support Representative

Grundfos

Lenexa, KS

Provide commercial and technical advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc. Create tickets, e.g. RFI (request for information), RFQ (...

Customer Support Representative

Wesalute

Remote

$14.50 - $15.00 an hour

Customer service experience. Customer or another CRM is a plus. Live chat (inbound and outbound) customer service or sales experience. Troubleshoot difficult customer challenges. Coach and educate users about products and key feat...

FINRA Certified Associate Customer Support

Dxc Technology

Remote

$50,000 a year

401(k) matching. Dental insurance. Health insurance. Vision insurance. Work from home. Day shift. Morning shift. Monday to Friday. Remote. Do you have FINRA Series 6 / Series 7 certification? What is your salary expectation?...

Junior Customer Support Engineer

Analyst1

Remote

$61.1K - $77.3K a year

Monitor and respond to new requests to the support team. Conference call with customers to troubleshoot issues and gather information. Directly access and manage SaaS and/or PaaS instances of our software. Learn and train others o...

Customer Support Specialist (Urgently Hiring)

Musely

Remote

$14 - $17 an hour

Respond to customer queries in a timely and accurate manner, via phone, email, chat, or social media. Analyze and report reoccurring issues. Monitor complaints on social media (Facebook, Instagram, etc.) and reach out to provide a...

Customer Support Specialist

Thistle Health Inc.

Remote

$23 - $30 an hour

Provide amazing support to customers via phone, text, email, and live chat Coordinate seamlessly across multiple departments to resolve customer issues Advocate for our customers and surface continued pain points for resolution As...

Customer Support Rep, Facilities Central

George Washington University

District of Columbia, United States

$19.92 - $25.82 an hour

Answer incoming work requests calls. Assist customers with questions, concerns and problems. Offer troubleshooting assistance and temporary resolutions to emergency calls or urgent requests. Direct customers to submit work request...

Technical Customer Support Representative

Restream

Remote

$44.7K - $56.6K a year

Provide prompt, accurate, and personalized assistance to Restream users through live chat, email, and social media Resolve customer issues by developing expertise in relevant product areas and utilizing your basic programming know...

Customer Support Technician- Medical Device

Magventure

Alpharetta, GA

$55,000 - $60,000 a year

Conduct initial troubleshooting and escalate issues to senior technicians when necessary. Manage the shipment of loaner Medical Devices and maintain loaner inventory, coordinating dispatch and returns. Enter service and warranty c...

Customer Support Specialist

Wheels, Inc.

Alpharetta, GA

$36.4K - $46.1K a year

Enter customer requests in CRM tool and follow them through to completion Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue Respond back to customers on follow up commun...

Customer Support Specialist

Zybra Llc

Florida, United States

From $16 an hour

Flexible schedule. Work from home. 2 years. Day shift. Every weekend. Hybrid work. Office....

Customer Support Specialist - PT

At Home

Washington, United States

$32.8K - $41.6K a year

The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operationa...

Customer Support Associate

At Home

Washington, United States

$31.5K - $38.5K a year

The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store management.Ke...

Customer Support

Luxor Technology

Remote - Oregon, United States

At least 2 years of experience in relevant fields working as a Customer Support Specialist, Community Manager or alike in Technology or Finance industries. Love helping people. You'll be in contact with our core-customers on a dai...

Customer Support Advocate

Zillow

Remote

$18.80 - $30.00 an hour

Work daily with customers (homeowners, buyers, and sellers) and internal employees. Have a strong dedication to providing education and resolving issues while maintaining a high level of professionalism and customer service. Be an...

Manager, Customer Support

Guidehealth

Chicago, IL

Maintaining and improving department and individual call quality at 95% or above, ensuring AHT between 5 and 7 minutes is met, along with BH and individual IPA special standard requirements through report monitoring. Preparing and...

Customer Support Specialist

Crossfit

Remote

$49.4K - $62.5K a year

Respond to a wide variety of inbound support requests via email and chat. Partner with cross-functional and field teams to ensure seamless handoff and resolution of support requests. Ensure that news and updates are accurately and...

Customer Support Specialist

Xfreelancer

California, United States

$18 - $23 an hour

Work from home. 1 year. 2 years. Under 1 year. 4 hour shift. Monday to Friday. Weekends as needed. Remote. Please provide your current location. When is your earliest availability to start in this position?...

Financial Services Customer Support - Indianapolis, United States - Charles Schwab

Charles Schwab

United States

401(k) with company match and Employee stock purchase plan. Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions. Paid parental leave and family building benefits. Tuiti...