Customer Support

The Luxor team has built a range of solutions for Bitcoin mining and compute power, including a globally distributed Mining Pool, ASIC firmware, ASIC brokerage desk and RFQ platform, Hashrate Derivatives markets and an industry leading data platform with Hashrate Index. We are looking for a Customer Support representative to support our business lines.

This fully remote role will report to the Business Development Lead. Depending on the customer and business needs, there will be a requirement to travel.

Requirements

• At least 2 years of experience in relevant fields working as a Customer Support Specialist, Community Manager or alike in Technology or Finance industries.
• Love helping people. You'll be in contact with our core-customers on a daily basis addressing their diverse questions and collaborate with the engineering team to fix any issues.
• Available to work non-standard hours.
• Fluent in written and spoken English.
• Experience as a Technical Writer.
• Proficient in SQL.
• Knowledge of billing and CRM platforms.
• Interest in the bitcoin mining industry.

Responsibilities:

• Develop technical subject matter expertise across our robust product and service offerings.
• Provide best-class experience to support clients on a timely manner on various platforms (Hubspot, Telegram, Discord, Email, and others). Working with multiple teams to provide solutions to issues that arose on the platform.
• Create and maintain internal and external user-friendly documentation, user-guides and resources.
• Continually improve the client experience by championing client feedback to other parts of the organization such as the product and engineering teams.
• Strive to make miners access to information as efficient as possible, developing documentation, automating processes, and providing all rounded support.

At Luxor we believe that meaningful contributions can be made by anyone. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Luxor is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Luxor welcomes all. Luxor does not accept unsolicited headhunter and agency resumes. Luxor will not pay any third-party agency or company that does not have a signed agreement with Luxor.