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MANAGER, CUSTOMER SUPPORT

Maintaining and improving department and individual call quality at 95% or above, ensuring AHT between 5 and 7 minutes is met, along with BH and individual IPA special standard requirements through report monitoring. Preparing and...

CompanyGuidehealth
AddressChicago, IL
CategoryInformation Technology
Job typeFull-Time
Date Posted 3 weeks ago See detail

Manager, Customer Support

Guidehealth

Chicago, IL

Maintaining and improving department and individual call quality at 95% or above, ensuring AHT between 5 and 7 minutes is met, along with BH and individual IPA special standard requirements through report monitoring. Preparing and...

3 weeks ago seen See more...

Referral Coordinator

Guidehealth

Chicago, IL

$18 - $20 an hour

Interpreting referral and pre-certifications complying with multiple sets of protocols which are built in the application. Maintaining and manages strict confidentiality of all information, whether received directly or indirectly...

3 weeks ago seen See more...

Director, Accounting and Reporting

Guidehealth

Chicago, IL

$125,000 a year

Managing and overseeing Accounting and Reporting activities for the company. Developing and maintaining the monthly closing schedule, ensure that all transactions are recorded appropriately in accordance with GAAP, ensuring that a...

4 weeks ago seen See more...

RN Case Manager

Guidehealth

Chicago, IL

$65,000 - $75,000 a year

Pulling, sorting, and analyzing data to determine member eligibility for the Population Health management Program. Coordinating and providing care that is timely, effective, equitable, safe, and member-centric while following HMO...

4 weeks ago seen See more...

Accounting Analyst

Guidehealth

Chicago, IL

$67,000 - $75,000 a year

Preparing and post recording required journal entries to record business activity including intercompany transactions accurately.. Reconciling accounts and including the proper elimination of intercompany balances during consolida...

a month ago seen See more...

QI Data Coordinator

Guidehealth

Chicago, IL

Subject Matter Expert (SME) on entire scope of QI Fund, particular focus on QI Projects, for assigned IPA/s and demonstarted proficiency around the more seasonal ACO quality reporting work. Collect quality measure data using usin...

a month ago seen See more...

Director, Diagnosis Accuracy Program

Guidehealth

Chicago, IL

Leading a team of medical coders. Providing guidance, training, and support to coding staff. Selecting, configuring and utilizing the output of 3rd-party software that identifies and profiles patients who have coding accuracy oppo...

2 months ago seen See more...

RN Case Manager

Guidehealth

Dallas, TX

Pulling, sorting, and analyzing data to determine member eligibility for the Population Health management Program.. Coordinating and providing care that is timely, effective, equitable, safe, and member-centric while following H...

2 months ago seen See more...

Manager, Claims Auditing and Reporting

Guidehealth

Chicago, IL

$75,000 - $85,000 a year

Managing the Auditing & Reporting Department, which includes the staff responsible for routine monitoring and audits of procedures, including but not limited to billing systems audits, Encounter submission audits, provider-level a...

2 months ago seen See more...

Intake Referral Coordinator

Guidehealth

Chicago, IL

$18 - $20 an hour

Initiating pre-review screening on complex referrals and/or pre-certifications and submitting to the Clinical Services Department for review and finalization. Screens potential denials and submits to the Clinical Services Departme...

2 months ago seen See more...

Internal Claims Auditor

Guidehealth

Chicago, IL

$21 - $23 an hour

Conducting routine monitoring and audits of procedures, including but not limited to billing systems audits, Encounter submission audits, and client audits. Understanding and staying current with client contract criteria and requi...

2 months ago seen See more...

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