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Form of workSalary : $30.33 - $40.61 Annually
Location : Boca Raton, FL
Job Type: Full-Time
Job Number: 03509
Department: Police Services
Division: Communications 22/07301
Opening Date: 12/15/2023
Closing Date: 12/29/2023 11:59 PM Eastern
FLSA: Non-Exempt
Bargaining Unit: N
Job Description
The Public Safety Dispatch (PSD) Radio Technician is responsible for the oversight of the City's Public Safety radio system and the communications section facility, equipment, and supplies. The PSD Radio Technician will assess and maintain the inventory related to communications equipment and technology. The PSD Radio Technician will manage vendor relations and related administrative tasks along with being assigned special projects within the communications section as they arise.
In support of the Boca Raton Police Services Department Communications Center and the City's Public Safety radio system, the Technician will perform assigned work under direct supervision from the communications section commander.
Essential Functions
The Public Safety Dispatch Radio Technician performs related tasks as required and other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of:
Skilled in:
Ability to:
Minimum and Preferred Qualifications
The applicant must have any combination of education and experience equivalent to graduation from high school and a minimum of one (1) year experience in the field of 911 communications or working with Public Safety radio systems.
CERTIFICATIONS / PROFESSIONAL LICENSES:
The Public Safety Dispatch Radio Technician must be able to obtain the CJIS (NCIC/FCIC), 9-1-1, TDD and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications, within the first six months of employment.
POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:
Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:
The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.
BENEFITS SUMMARY
Full-Time Non-Bargaining Employees
ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service, and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.
Year of Service Accrual 0 to 5 full years 8 hours per month 5 to 10 full years 10 hours per month 10 to 15 full years 12 hours per month 15 full years and over 14 hours per month
CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.
SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:
Years of service Percentage Less than 2 full years 0% 2 to 5 full years 10% 5 to 10 full years 20% 10 full years or more 30% Retirement (normal, early or disability) 50%
HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee + Dependent(s) for the Medical, Dental, & Vision Plan.
CONTINUOUS SERVICE BENEFIT: As of December 1 each year - Paid during the month of December.
Year of Service Benefit 5 to 10 full years $600 annually 10 to 15 full years $800 annually 15 full years and over $1,100 annually
RETIREMENT PLANS: The two pension/retirement options are listed below:
HOLIDAYS: 14 per year: 11 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.
FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State
TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City's Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.
MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.
EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
02
Do you possess and maintain a valid Florida driver's license - or are you able to obtain within thirty (30) days of hire?
03
What is the highest level of education that you have completed?NOTE: You must attach proof (diploma or degree or transcripts) of highest education completed with your application. Failure to do so may result in your application being marked as incomplete and removed from consideration.
04
What area of study is your education?
05
Have you attached proof (diploma or degree or unofficial transcripts) of highest education completed with your application?Failure to do so may result in your application being marked as incomplete and removed from consideration.
06
Do you have at least one (1) year of experience in the field of 911 communication or working with Public Safety radio systems? This experience must be clearly identified on your application.
07
Do you possess valid 9-1-1, TDD, and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications?
08
Do you possess a valid CJIS (NCIC/FCIC) certification?
09
If you answered yes to the previous question, who was the issuing agency, what is the certificate number, and what is the expiration date?
10
Are you able to obtain the CJIS (NCIC/FCIC), 9-1-1, TDD and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications, within the first six months of employment/
11
To be considered for employment with the City of Boca Raton, applicants must provide at least ten (10) years of continuous history. Did you account for the last ten (10) year period including all employment, periods of inactivity, school and/or retirement?
Required Question
Location : Boca Raton, FL
Job Type: Full-Time
Job Number: 03509
Department: Police Services
Division: Communications 22/07301
Opening Date: 12/15/2023
Closing Date: 12/29/2023 11:59 PM Eastern
FLSA: Non-Exempt
Bargaining Unit: N
Job Description
The Public Safety Dispatch (PSD) Radio Technician is responsible for the oversight of the City's Public Safety radio system and the communications section facility, equipment, and supplies. The PSD Radio Technician will assess and maintain the inventory related to communications equipment and technology. The PSD Radio Technician will manage vendor relations and related administrative tasks along with being assigned special projects within the communications section as they arise.
In support of the Boca Raton Police Services Department Communications Center and the City's Public Safety radio system, the Technician will perform assigned work under direct supervision from the communications section commander.
Essential Functions
- Provide day to day support to city radio users including making minor repairs as needed
- Responsible for the citywide radio inventory with the aid of computer software
- Monitors radio system performance software, alarm status and other system indicators
- Tracks and prepares radios to be sent out for repair
- Tracks and maintains citywide radio related work orders
- Programs the city's portable and mobile radios
- Manages the annual updates and preventive maintenance of all police and fire radios along with the bi-annual city government radio updates and maintenance
- Manages the installation of city wide mobile radios
- Manages the inventory of police radio accessories
- Maintains the city's FCC radio licenses
- Manages all police issued cell phones (inventory and activation)
- Manages and follows up on the communications section facility work orders
- Monitors requisitions, purchase orders, and receivers for the radio and communications section equipment
- Acts as a liaison with the city's contracted maintenance vendors for the Public Safety radio system and the communications section
- Responsible for follow up and documenting the resolution of outstanding vendor support tickets
- Manages and maintains the communication sections emergency evacuation equipment
- Manages the weekly maintenance of the communication sections emergency backup location(s)
- Will act as the primary escort for vendors within the CJIS designated secure areas
- Orders and maintains the inventory of most equipment and supplies for the communications section
- Establishes employee log in credentials for assorted vendor programs
- Assists with the administration of projects and programs
- Assist in the Communications Center as a Public Safety Dispatcher or call taker as needed
- Performs all job duties in compliance with safety guidelines and with an on going awareness of safety practices
The Public Safety Dispatch Radio Technician performs related tasks as required and other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of:
- Public safety communications equipment
- Federal, State and local regulations governing data and voice transmissions
- Operation of two-way radios
- Facility maintenance
Skilled in:
- Use of a variety of Microsoft Office Suite products to include Word, Excel, and Outlook, at an intermediate level.
- Operation of RTCC consoles
Ability to:
- Organize, keep detailed records and prepare reports
- Effectively communicate with internal and external stakeholders
- Type at a minimum rate of 35 words per minute
- Establish and maintain effective working relationships with City officials, other government officials, vendors and associates
- Manage multiple activities simultaneously while maintaining a high degree of attention to detail
- Serve the public and interact with fellow employees with honesty, integrity, and respect
- Provide outstanding customer service, both internally and externally
- Work a flexible work schedule that includes weekdays, weekends and evenings as needed
Minimum and Preferred Qualifications
- Any combination of education and experience equivalent to graduation from high school
- Minimum of one (1) year experience in the field of 911 communications or working with Public Safety radio systems
- Obtain the Florida Department of Health 911 Public Safety Telecommunicator certification within a year of employment
- State of Florida Class "E" driver's license
The applicant must have any combination of education and experience equivalent to graduation from high school and a minimum of one (1) year experience in the field of 911 communications or working with Public Safety radio systems.
CERTIFICATIONS / PROFESSIONAL LICENSES:
The Public Safety Dispatch Radio Technician must be able to obtain the CJIS (NCIC/FCIC), 9-1-1, TDD and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications, within the first six months of employment.
POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:
Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:
- Criminal Background Check
- Employment Verification
- References Check
- Motor Vehicle Report (MVR) Check
- Certification/License Verification
- Credit Check
- Fingerprinting
- Polygraph
- Neighborhood Check
- Psychological Examination
- Drug and Alcohol Screen
The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.
BENEFITS SUMMARY
Full-Time Non-Bargaining Employees
ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service, and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.
Year of Service Accrual 0 to 5 full years 8 hours per month 5 to 10 full years 10 hours per month 10 to 15 full years 12 hours per month 15 full years and over 14 hours per month
CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.
SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:
Years of service Percentage Less than 2 full years 0% 2 to 5 full years 10% 5 to 10 full years 20% 10 full years or more 30% Retirement (normal, early or disability) 50%
HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee + Dependent(s) for the Medical, Dental, & Vision Plan.
CONTINUOUS SERVICE BENEFIT: As of December 1 each year - Paid during the month of December.
Year of Service Benefit 5 to 10 full years $600 annually 10 to 15 full years $800 annually 15 full years and over $1,100 annually
RETIREMENT PLANS: The two pension/retirement options are listed below:
- An option to enroll in a Defined Contribution Retirement Plan. The Defined Contribution Retirement Plan will not require a mandatory contribution. The City will contribute seven (7%) percent of the annual base wages annually. The vesting period for this plan shall be one (1) year from date of hire in the classified service, which coincides with your one-year probationary period.
- An option to enroll in a Defined Benefit Retirement Plan option is available. There is a ten (10) year vesting period with a multiplier of 2.00% at normal retirement and a mandatory seven and three-quarters (7.75%) percent employee contribution.
- The two (2) options will be fully explained prior to an irrevocable selection.
HOLIDAYS: 14 per year: 11 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.
FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State
TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City's Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.
MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.
EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
- Yes
- No
02
Do you possess and maintain a valid Florida driver's license - or are you able to obtain within thirty (30) days of hire?
- Yes, I have a valid Florida driver's license
- No, I do not have a Florida driver's license but can obtain within thirty (30) days of hire
- No, I do not have a Florida driver's license and cannot obtain within thirty (30) days of hire
03
What is the highest level of education that you have completed?NOTE: You must attach proof (diploma or degree or transcripts) of highest education completed with your application. Failure to do so may result in your application being marked as incomplete and removed from consideration.
- Less than High School
- High School Diploma or GED
- Trade or Vocational School
- Associates Degree or 60 credits of college courses
- Bachelors Degree
- Masters Degree
- Doctoral Degree
04
What area of study is your education?
05
Have you attached proof (diploma or degree or unofficial transcripts) of highest education completed with your application?Failure to do so may result in your application being marked as incomplete and removed from consideration.
- Yes
- No
06
Do you have at least one (1) year of experience in the field of 911 communication or working with Public Safety radio systems? This experience must be clearly identified on your application.
- Yes
- No
07
Do you possess valid 9-1-1, TDD, and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications?
- Yes
- No
08
Do you possess a valid CJIS (NCIC/FCIC) certification?
- Yes
- No
09
If you answered yes to the previous question, who was the issuing agency, what is the certificate number, and what is the expiration date?
10
Are you able to obtain the CJIS (NCIC/FCIC), 9-1-1, TDD and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications, within the first six months of employment/
- Yes
- No
- N/A
11
To be considered for employment with the City of Boca Raton, applicants must provide at least ten (10) years of continuous history. Did you account for the last ten (10) year period including all employment, periods of inactivity, school and/or retirement?
- Yes
- No
Required Question
